UserTesting.com
Transform customer insights into business success with UserTesting.com
About UserTesting.com
UserTesting.com is a leading human insight platform that helps enterprises make data-driven decisions by connecting them with real users worldwide. With AI-powered analytics, a vast global participant network, and expert-led services, the platform enables organizations to validate concepts, optimize experiences, and drive innovation across design, marketing, product development, and customer experience. Trusted by top brands, UserTesting.com delivers actionable insights to reduce risk, improve ROI, and create exceptional customer experiences.
Pricing
Full pricing pageTest-based Consumption
Pay based on test usage across your team. Flexible scaling based on research needs. Unlimited users across the enterprise (no per-seat charges). Access to all capabilities included in your edition. Best for teams getting started or with variable research needs.
- Unlimited users across the enterprise (no per-seat charges)
- Access to all capabilities included in your edition
Team-based Unlimited
Unlimited tests within a defined enterprise scope. Predictable pricing for scaling across teams and geographies. Access to all capabilities included in your edition. Includes automatic access to select capabilities (e.g., UserTesting for Figma plugin). Best for organizations scaling insights across multiple teams.
- Unlimited tests within a defined enterprise scope
- Predictable pricing for scaling across teams and geographies
- Access to all capabilities included in your edition
- Includes automatic access to select capabilities (e.g., UserTesting for Figma plugin)
Advanced
For teams ready to leverage human insights. Request pricing.
- AI-generated Insight Summaries
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
- Unmoderated tests, including surveys, interaction tests, and think-out-loud
- Moderated, Live Conversation
- Test plan and audience management
- Advanced demographic filters and screener questions
- Interactive path flows and click maps
- Sentiment analysis
- Transcripts
- Unlimited workspaces
- Integrations with Slack, Teams, Jira, Figma, FigJam, Miro
- Dedicated Customer Success Manager
Ultimate
For organizations comfortable running research and assimilating fast feedback. Request pricing.
- Everything in Advanced
- AI-generated test creation
- AI-powered analysis and insights
- Smart tags
- Insights Hub and AI-powered Insight Discovery
- Card sorting and tree testing
- Onboard and manage custom audiences
- Secure prototype hosting
- Approval flow
- Plan-based feature access
Ultimate+
For enterprises who want to scale outcomes beyond their constraints. Request pricing.
- Everything in Ultimate
- Includes Team-based Unlimited plan
- Includes access to the UserTesting for Figma plugin
- Industry-leading custom insights services, scoped based on business needs, including: Premium onboarding, Insights strategy, Insights delivery, Custom audience sourcing
- Premier Support+ with dedicated consultant and 1-hour Power Sessions (included)
FAQ
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