Helix ALM
Comprehensive ALM platform for end-to-end traceability and quality assurance
About Helix ALM
Perforce ALM offers a unified solution for managing requirements, test cases, and issues throughout the product lifecycle. Certified to ISO 26262 standards, it ensures compliance and risk management while optimizing development workflows. The tool provides automated traceability, customizable processes, and seamless integrations with tools like Jira and Jenkins.
FAQ
The EOL Policy outlines the timelines and procedures for discontinuing sales, support, and maintenance for Perforce products. It includes phases like End of Sale (EOS), End of Maintenance (EOM), and End of Maintenance and Support (EOMS), which mark when updates, bug fixes, and support will no longer be available.
Perforce maintains and updates EOL dates on the Customer Support Portal. It is recommended to periodically check this portal to stay informed about the support and maintenance timelines for your product version.
During the Extended Maintenance Phase, customers with active entitlements receive critical bug fixes, security updates, and technical support for an additional fee. However, new features and non-essential updates are no longer available.
Yes, Perforce may offer extended support services for an additional fee. This phase provides standard technical support and may include migration assistance to help transition to newer products or services.
After the EOMS and EOL dates, the product will no longer receive updates or enhancements, and technical support will be limited. No new updates, bug fixes, or security patches will be provided.
Yes, Perforce is committed to assisting customers with migration to supported alternatives or newer versions. This may include migration guides, resources, and technical support to facilitate a smooth transition.
Exceptions to the EOL Policy or Distribution/Royalty Licenses may be made based on individual agreements with specific customers. Such exceptions will be outlined in separate written contractual agreements.
For any inquiries or concerns regarding the EOL Policy, you can contact Perforce's customer support team through the Customer Support Portal.
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