Dovetail
AI-Powered Customer Feedback Platform for Data-Driven Product Decisions
About Dovetail
Dovetail leverages AI to centralize and analyze customer feedback, transforming scattered insights into actionable reports, dashboards, and roadmap opportunities. The platform helps teams identify trends, automate workflows, and accelerate product development with secure, scalable infrastructure.
Key features
AI-Driven Feedback Analysis
Turn raw data into strategic insights
Dovetail's AI automatically classifies feedback, identifies themes, and generates reports, helping teams uncover hidden patterns and prioritize work that drives revenue and usage.
Collaborative Workspaces
Unified feedback hub for cross-functional teams
Shared workspaces, real-time commenting, and version control enable seamless collaboration, ensuring product, marketing, sales, and CX teams align on customer insights.
Advanced Analytics & Dashboards
Measure impact with data-driven metrics
Track themes alongside business KPIs like churn and growth, visualize trends, and make informed decisions with AI-powered dashboards and customizable reports.
Seamless Integrations
Connect your existing tools effortlessly
Dovetail syncs with Slack, Trello, Jira, and more, ensuring feedback from calls, surveys, tickets, and reviews flows into one centralized, searchable library.
Enterprise-Grade Security
Trusted by global brands for compliance and privacy
SOC 2, ISO 27001, HIPAA, and GDPR compliance, along with granular permissions and data redaction, ensure customer insights are secure and accessible only to authorized teams.
Pricing
Full pricing pageFree
For individuals to make sense of calls, documents, and surveys
- One channel to track and analyze feedback for getting started
- to automatically classify your voice of customer data
- One project to organize, analyze, and share insights
- to analyze customer calls, recordings, docs, and surveys
- Chat to ask questions about your data and get instant AI-powered summaries from a single project
- with and summarize
- AI automatically generates quick summaries within a single project to speed up analysis
- your data to uncover trends and run analysis
Enterprise
For organizations scaling and standardizing across teams
- Everything in Free, plus
- Unlimited Agents to track every customer signal and automate closing the loop
- Unlimited channels to organize continuous feedback by team, product, or data source with dedicated channels at scale
- to automatically classify your voice of customer data
- Dashboards to visualize key metrics and track how feedback is trending that visualize customer signals 24 / 7
- Unlimited projects to analyze customer calls, recordings, docs, and surveys
- Unlimited Docs to generate shareable insights with customer clips and reels
- Unlimited free viewers who can read and comment on data and insights, but can't edit
- and unlimited free chat queries
- Anyone in your organization can query directly with Dovetail data from Slack or Teams
- Organization features like folders, global tags, fields, templates to standardize projects with global tags, fields, and templates for consistent and streamlined analysis
- Advanced AI features like specific summaries to structure summaries using frameworks that match your team’s workflow and semantic search to surface relevant insights based on meaning, not keywords
- Secure by design with redaction to keep your data safe and remove sensitive information by redacting any text, audio, and video
- compliance to meet enterprise-grade requirements for security, safety, and privacy standards
- and access control to control who can manage, view, and edit projects with granular permissions
- Priority support, dedicated customer success, onboarding assistance
FAQ
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