LiveAgent
LiveAgent offers a comprehensive help desk and live chat solution with AI-powered tools to streamline customer service.
About LiveAgent
LiveAgent is a powerful omnichannel help desk software designed for businesses of all sizes. It consolidates email, live chat, phone, social media, and messaging platforms like WhatsApp and Instagram into a unified inbox. With over 180 features, including ticketing, automation, and a customer portal, LiveAgent ensures efficient and personalized support. Its flexible pricing allows you to pay only for what you need, making it a cost-effective choice. Trusted by over 15,000 businesses worldwide, including Forbes and Yamaha, LiveAgent has served more than 150 million end-users. Start your free 30-day trial today with no contracts or credit card required.
Key features
Ticket Management
Organize and prioritize customer inquiries efficiently with advanced ticketing tools.
Live Chat & In-App Messaging
Engage customers in real-time with a fast and intuitive live chat widget.
AI Chatbot
Automate responses and improve customer interactions with an intelligent chatbot.
AI Answer Assistant
Get instant suggestions and answers to common queries using AI-powered assistance.
Email Notifications
Stay updated with instant email alerts for new tickets and updates.
Email Templates
Save time with pre-designed email templates for common responses.
Emailing
Manage customer emails seamlessly within the help desk interface.
Live Chat Support
Provide instant assistance to customers through a user-friendly chat interface.
Call Forwarding
Route calls efficiently to the right agent or department with call forwarding.
Call Transfer
Seamlessly transfer calls to ensure customers reach the right support agent.
Call Analytics and Reporting
Track call performance and gain insights with detailed analytics and reports.
Attachment Viewer
Easily view and manage file attachments in customer tickets.
Spam Filter
Keep your inbox clean with an advanced spam filtering system.
Help Desk & Requests Management
Manage all customer requests in one place with a centralized help desk system.
Reports
Generate custom reports to analyze support performance and customer trends.
Reporting
Access detailed reports to measure and improve your customer service metrics.
Reports & Analytics
Use data-driven insights to optimize your help desk operations and support quality.
Knowledge Base
Create and manage a searchable knowledge base to empower customers with self-service options.
Knowledge Management
Organize and update your knowledge base efficiently for better customer support.
Customer Service
Deliver exceptional customer service with tools designed for efficiency and personalization.
Customer Support
Provide timely and effective support to enhance customer satisfaction and loyalty.
Customer Feedback Widget
Collect valuable feedback directly from customers with an integrated feedback tool.
Customer Management
Track and manage customer interactions and history for better relationship management.
Mobile Apps
Access LiveAgent on the go with dedicated mobile apps for iOS and Android.
Pricing
Full pricing pageSmall business
Affordable ticketing platform for smaller support teams
- Ticketing
- Live chat
- Knowledgebase
- Customer Portal
- Contact forms
- Automation rules
- Integrations
- Multiple language support
- AI Answer Assistant
- AI Chatbot
Medium business
A versatile and balanced plan for full-scale customer support
- Everything in Small plan
- Call center & IVR
- Time Rules
- Reports
- Proactive chat invitations
- Agent ratings
- Sound configuration
- Service levels (SLA)
Large business
An all-inclusive plan with all features and capabilities
- Everything in Medium plan
- SSO
- Custom roles
- Time tracking & Audit log
- Audit log
- X
- Viber
- Telegram
Enterprise
A full-scale solution with extra support & exclusive services
- Everything in Large plan
- Almost unlimited
- Dedicated account manager
- Priority support
- Assisted channels integration
- Branding
- Free
- Custom billing setup
- Service review call and reports
- Scheduled release management
FAQ
Alternatives to consider
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Badges
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Resources
Pricing summary
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