Front
Scale exceptional customer service with an AI-powered platform built for complex operations.
About Front
Front is a customer operations platform designed to streamline multi-team workflows, unify communication channels, and leverage AI for faster, more accurate resolutions. Trusted by 9,000+ businesses to handle high-stakes support, Front eliminates coordination bottlenecks and keeps teams aligned across email, chat, and beyond.
Key features
Unified Inbox
Consolidate emails, chats, and messages from multiple accounts into a single view. Reduce clutter and improve response times with a centralized workspace that adapts to your team's needs.
Collaboration
Enable seamless teamwork with shared drafts, internal comments, and task assignments. Keep everyone on the same page while maintaining a clear audit trail for every customer interaction.
Integrations
Connect Front with 160+ third-party tools, including CRMs, project management apps, and communication platforms. Break down silos and create a unified workflow across your entire tech stack.
Automation
Automate repetitive tasks like message routing, tagging, and priority setting. Free up your team to focus on high-impact work while reducing errors and response times.
Analytics
Track key performance metrics with advanced reporting tools. Gain actionable insights to optimize service quality, improve agent productivity, and align your support strategy with business goals.
Pricing
Full pricing pageStarter
Essential capabilities to get started with single-channel support
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
- No-code public knowledge base
- AI add-ons available
Professional
Enhanced automation and reporting for omnichannel support
- Omnichannel (email, SMS, social, etc.)
- Macros and up to 20 automation rules
- Advanced analytics
- Multiple workspaces, SSO, and SCIM
- AI add-ons available
Enterprise
Advanced AI tools to accelerate resolution and elevate CX
- Smart rules
- Unlimited rules and macros
- Multi-language knowledge base
- Custom roles and permissions
- AI Copilot, QA, and CSAT included
Copilot
Auto-draft suggested responses with AI to boost agent productivity
- Available on all plans and included in Enterprise
Smart QA
Get a complete view of agent performance with automated, AI-powered QA
- Available on all plans and included in Enterprise
Smart CSAT
Infer customer satisfaction ratings with AI auto-review for complete, objective feedback
- Available on all plans and included in Enterprise
Smart QA + Smart CSAT bundle
Complete performance insights
API Rate Limit Increase
Increase your API rate limit to support the most complex workflows
- Available on all plans
FAQ
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