Kayako

Kayako: AI-Powered Help Desk & Customer Service Software to Boost Satisfaction and Sales

About Kayako

Kayako is an AI-driven help desk and customer service platform designed to enhance customer satisfaction, streamline support operations, and reduce costs. With features like AI-powered ticket triage, automated responses, and multi-channel support, Kayako helps businesses scale efficiently without increasing headcount.

Key features

Unified Customer Service Platform

Kayako integrates email, social media, and live chat into one platform, ensuring seamless communication and improving efficiency in customer service.

Intuitive User Interface

The platform offers a user-friendly interface that simplifies ticket management, reducing the learning curve for new users and improving team productivity.

Customization Options

Kayako provides extensive customization features, allowing businesses to tailor workflows, automate responses, and adapt the platform to their unique needs.

Customer Self-Service Portal

The self-service portal empowers customers to find answers independently, reducing support team workload and improving response times.

Collaboration Tools

Built-in collaboration features enable multiple agents to work together on tickets, share real-time updates, and improve team coordination.

Robust Analytics

Kayako's analytics tools provide deep insights into performance metrics, customer behavior, and support efficiency, helping businesses make data-driven decisions.

Multi-Channel Support

The platform supports email, live chat, social media, and other channels, ensuring customers can reach out via their preferred method for seamless communication.

Pricing

Full pricing page

Kay

$1 usage-based

Pay per resolved ticket. No seat fees or setup fees.

Process refunds
Create accounts
Send return labels
Update orders
Reset passwords
Integrate with APIs

Kayako One

$79 per month

Full customer support platform including Kay's $1/resolution pricing.

Unified inbox
Ticketing system
Knowledge base
Live chat widget
Automation rules
Reporting & analytics

FAQ

Alternatives to consider

See all alternatives

Freshdesk

Cloud-based customer support software for seamless multichannel service and AI-driven efficiency

Intercom

Intercom is an AI-powered customer service platform that combines human support with intelligent automation for seamless customer experiences.

LiveAgent

LiveAgent offers a comprehensive help desk and live chat solution with AI-powered tools to streamline customer service.

LiveChat

LiveChat - AI-powered live chat software to boost sales and enhance customer support.

tawk.to

tawk.to is a free live chat platform that helps businesses engage with website visitors in real time.

Badges

Promote Kayako giving it more exposure, by adding these badges to your website, documentation, or product listing. Each badge links back to Kayako page on Webfolio.

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Resources

Blog

Pricing summary

Starting from

$1 per resolved ticket

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