Intercom
Intercom is an AI-powered customer service platform that combines human support with intelligent automation for seamless customer experiences.
About Intercom
Intercom provides a comprehensive solution for customer communication, support, and engagement. With features like live chat, email marketing, in-app messaging, and AI-driven automation, Intercom helps businesses build stronger customer relationships through personalized and efficient interactions.
Key features
User-Friendly Interface
Intercom's intuitive design ensures easy navigation, making it accessible for users of all technical levels and improving team productivity.
Unified Customer Communication
The platform integrates live chat, email marketing, in-app messaging, and customer support into a single system, streamlining communication and enhancing efficiency.
Customizable and Scalable
Intercom offers extensive customization options and seamless integrations with third-party apps, allowing businesses to tailor the platform to their unique needs and scale effortlessly.
AI-Powered Automation
Automated workflows optimize customer interactions, saving time and ensuring consistent engagement across all communication channels.
Data-Driven Insights
Intercom collects and analyzes customer data, providing actionable insights to refine business strategies and enhance customer experiences.
Pricing
Full pricing pageEssential
The customer support plan for individuals, startups, and small businesses.
- Fin Customer Agent for service, sales and ecommerce
- Messenger
- Shared inbox and ticketing system
- Pre-built reports
- Public help center
Advanced
Powerful automation tools and AI features for growing support teams.
- Every Essential feature, plus
- Multiple team Inboxes
- Workflows automation builder
- Round robin assignment
- Private and multilingual Help Center
- Includes 20 free Lite seats
Expert
Collaboration, security, and multibrand features for large support teams.
- Every Advanced feature, plus
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand Messenger / Help Center
- Includes 50 free Lite seats
Fin AI Agent
Use Fin with your current helpdesk including Salesforce and more.
- Set up in under an hour on your current helpdesk
- Answers email, live chat, phone and more
- Customizable tone & answer length
- Takes action on external systems
- Hands off to agents in preferred Inbox
Pro
AI features for visibility and control across every conversation.
- Includes analysis of 1,000 conversations/mo
Copilot
Increase agent efficiency with a personal AI assistant in the inbox.
- Free to use in 10 Copilot and 10 AI Auto-translation conversations per agent/mo
- Unlimited usage
Proactive Support Plus
Advanced in-app and outbound support features.
- Includes 500 messages sent/mo
- Posts, Checklists, Product Tours, Surveys, and Series campaign builder
FAQ
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