About Freshsales CRM
Freshsales CRM is an AI-driven sales platform designed to accelerate deal closing and improve team productivity. With intuitive tools, deep customization, and seamless integrations, it helps businesses streamline sales processes, automate workflows, and gain actionable insights, all while keeping costs competitive.
Key features
Intuitive Interface
The CRM features a clean, user-friendly design that reduces training time and helps teams get up to speed quickly.
Tailored Workflows
Customize fields, pipelines, and automation rules to match your business processes without technical overhead.
Seamless Connectivity
Connects with email, calendar, and marketing tools, ensuring all customer interactions stay in sync.
Smart Automation
Automate repetitive tasks like lead routing and follow-ups, freeing your team to focus on high-value activities.
Unified Communication
Built-in email, phone, and chat tools centralize customer conversations for better collaboration and response times.
Data-Driven Insights
Advanced reporting and analytics highlight sales trends, forecast performance, and guide strategic decisions.
Budget-Friendly Plans
Offers scalable pricing, including a free tier, making it ideal for startups and growing businesses.
Mobile Accessibility
A fully functional mobile app lets sales teams manage leads, update records, and close deals from anywhere.
Pricing
Full pricing pageGrowth
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Kanban View for Contacts, Accounts, and Deals
- Contact Lifecycle Stages
- Built-in Chat, Email, & Phone
- Email Templates
- Custom Fields
- Basic Workflows
- Contextual Collaboration with Slack
- Product Catalog
- Curated Reports
- Freshworks Marketplace
- 1 CPQ license
- Mobile App
- 24x5 Support
Pro
Ideal for growing & mid-sized businesses requiring advanced capabilities and AI assistance
- Everything in Growth, plus
- Contact Scoring by Freddy AI
- Custom Sales Activities
- Advanced custom fields
- Auto-assignment Rules
- Territory Management
- Sales Sequences
- Sales Emails by Freddy AI
- Rephrase, Expand, and Enhance text by Freddy AI
- Bring Your Own Carrier (B.Y.O.C)
- Multiple Sales Pipelines
- Account Hierarchy
- Deal Insights by Freddy AI
- Advanced Workflows
- Custom Reports
Enterprise
Designed for mid to large-sized businesses needing advanced customization and governance capabilities
- Everything in Pro, plus
- Field-level Permissions
- Custom Modules
- Forecasting Insights by Freddy AI
- Workflows for Custom Modules
- Sandbox
- Audit Logs
Free plan
The free plan is designed for small teams of up to 3 users just starting out to manage customer data efficiently. With powerful Kanban views, email templates, built-in phone, and live chat, you can increase productivity and engage with customers seamlessly.
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