Zoho Desk
Context-aware help desk software for seamless multichannel support
About Zoho Desk
Zoho Desk is an award-winning help desk platform that combines multichannel support with AI-driven insights. It offers embedded self-service options, advanced automation, and a powerful AI assistant to streamline customer service workflows and enhance agent productivity.
Key features
Omnichannel Support
Manage customer interactions across email, phone, social media, customer portals, web forms, and live chat from a single platform.
Zia - AI Assistant
Leverage AI to monitor and optimize customer service performance, predict trends, and automate routine tasks.
Embedded Self-Service
Integrate self-service options into your website and mobile apps using the ASAP plugin for faster issue resolution.
Multibrand Help Center
Create separate self-service portals for different brands to provide tailored support experiences.
Knowledge Base
Build a searchable repository of solutions to common questions, reducing repetitive inquiries.
Agent Productivity Tools
Enhance collaboration, communication, and relationship management with intuitive tools designed for support teams.
Automation Workflows
Automate ticket assignment, workflows, layouts, SLAs, and escalations to improve response times.
Blueprint Process Management
Design and manage complex cross-functional service processes with visual workflows.
Marketplace & Extensions
Extend functionality with third-party integrations and embed interactive widgets directly into Zoho Desk.
Analytics & Dashboards
Track team performance with customizable reports and visual dashboards for data-driven decisions.
Time Tracking
Monitor time spent on tickets and tasks to improve efficiency and resource allocation.
Enterprise Security
Balance data protection with team flexibility using role-based access controls and compliance features.
Developer Platform
Access REST APIs, widgets, SDKs, and custom functions to build tailored integrations.
Mobile Support Apps
Manage tickets, collaborate, and provide support on-the-go with native iOS and Android applications.
Pricing
Full pricing pageExpress
L'essentiel pour les microentreprises
- Messagerie électronique
- Réseaux sociaux
- Formulaires Web
- Attribution directe
- Workflows
- Domaine personnalisé
- Remontées multi-niveaux
- Calendrier et historique des tickets
- Gestion des contacts
Standard
Toutes les fonctionnalités d'Express +
- Messagerie professionnelle
- Messagerie instantanée
- Forum communautaire
- IA générative
- Modes de travail
- Base de connaissances
- Widget de libre-service ASAP
- Niveaux de satisfaction client
- Rapports et tableaux de bord personnalisés
Professional
Toutes les fonctionnalités de Standard +
- Téléphonie
- Blueprints
- Multiservice
- Attribution de tickets circulaire
- Champs de recherche personnalisés
- Centre d'assistance multilingue
- Génération de tickets parent-enfant
- Actions personnalisées
- Webhooks
Enterprise
Toutes les fonctionnalités de Professionnel +
- Agents IA
- Robot de réponse
- Zia, assistante IA
- Tchat en direct (Zoho SalesIQ)
- Conversations guidées
- Attribution basée sur les compétences
- IVR multiniveau
- Centre d'assistance multimarque
- Modules personnalisés
- Sandbox
Gratuit à vie
Gestion des tickets facilitée par e-mail, prête à l'emploi
- Trois licences utilisateur
FAQ
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