About ✓ Zoho Desk
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
Key features
Omnichannel
Email, Telephony, Social, Customer Portals, Web forms, Live chat
Zia - Artificial Intelligence
With Zia, stay on top of every aspect of your customer service effort.
Embeddable Self-service
With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
Multibrand Help Center
Create a distinct self-service portal for each brand's customers.
Knowledge Base
Create a repository of solutions for commonly asked questions.
Agent Productivity
Collaborate, communicate, and secure those customer relationships
Automations
Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
Blueprint
Manage complex cross-functional service processes efficiently.
Marketplace and Platform
Use extensions to embed interactive widgets into the Zoho Desk interface.
Reports and Dashboards
Use detailed reports and dashboard visualisations to monitor your team's performance.
Time Tracking
Keep track of time spent on every ticket and task.
Security
Balance between protecting customer data and giving your team enough flexibility
Developer Platform
REST API, Widgets, Web and Mobile SDK, Custom Functions.
Mobile Apps
With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.
Alternatives to consider
Community ratings & full list
Pricing summary
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