Tidio
Tidio is an AI-powered customer support platform combining help desk, live chat, chatbots, and AI agents for seamless automation.
About Tidio
Tidio is an all-in-one customer service and marketing platform that integrates help desk, live chat, AI chatbots, AI agents, and email automation. Designed for e-commerce, SaaS, and service businesses, it helps streamline customer communication, automate responses, and boost conversions. With Lyro, Tidio's AI agent, businesses can resolve up to 64% of support tickets automatically. The platform offers multi-channel messaging, analytics, and a customizable chat widget to enhance engagement. Tidio's intuitive interface, drag-and-drop chatbot builder, and integrations with Shopify, WordPress, and Zapier make setup effortless. Enjoy a 7-day free trial with no credit card required.
Key features
Live Chat
Engage customers in real time, resolve issues, generate leads, and boost sales with instant messaging and video chat.
Help Desk
Centralize support requests in one dashboard to manage, track, and respond to customer inquiries across multiple channels.
Chatbot
Build automated chatbot flows using a no-code visual editor to handle support, engagement, and sales tasks.
AI Agent
Automate up to 64% of customer queries with Lyro, Tidio's AI agent, delivering accurate responses in your brand's voice.
Multichannel Support
Manage conversations from Messenger, Instagram, WhatsApp, email, and live chat in a single unified dashboard.
Ease of Use
Deploy Tidio with minimal setup, no coding required. Train chatbots by uploading FAQs for quick automation.
No Learning Curve
Configure features in just a few clicks with access to live chat support, a help center, and video tutorials.
Transparent Pricing
Choose from clear, affordable pricing plans tailored to businesses of all sizes for cost-effective scaling.
Free Trial Available
Test Tidio risk-free with a 7-day trial, no credit card needed to explore all features.
Pricing
Full pricing pageStarter
Keep everything in one place and deliver high quality customer service.
- 100 Billable conversations
- 50 Lyro AI Agent conversations (one-off)
- 100 Flows visitors reached
- Live chat & Ticketing
- Live visitors list
- Operating hours
- Basic analytics
- Live chat channels
Growth
Provide continuous service and improve its quality.
- From 250 Billable conversations
- Advanced analytics
- User permissions
- Automatic chat assignment
- Automatic reply
- Live typing
- Viewed pages history
- Macros
Plus
For teams. Maximize team efficiency and optimize workflows.
- Custom Billable conversations
- Departments
- Multiproject
- Custom branding
- Ticketing automations
- Live chat support
- Dedicated Success Manager
- OpenAPI
- Custom limits
- Custom number of seats
- Larger attachments
Premium
Partner with our team for guaranteed ongoing AI deployment, expert insights, and custom solutions at volume.
- Custom Billable conversations
- From 3 000 Lyro AI conversations
- Guaranteed 50% Lyro AI resolution rate
- Pay-per-resolution billing
- Mobile SDK
- AI insights & CSAT
- Super admin role
- Custom analytics
- Advanced Copilot
- Security & services
- Lyro AI as a managed service
- Slack support
- Compliance
- SSO
Lyro AI Agent
Solve up to 67% of customer problems with Lyro - the AI agent. Automatically answer common questions and perform recurring tasks so your team can focus on growing your business.
- From 50 Lyro AI conversations
- Human handoff
- Customizable communication style
- Knowledge-based responses
- Available as a stand-alone product
Flows
Increase conversions by 26% with contextual Flows. Boost your lead gen and sales funnels with Flows - no-code conversion paths that trigger at crucial moments in the customer journey.
- From 2 000 visitors reached
- Collect data
- Quote request
- Handle missed conversations
- Available as a stand-alone product
FAQ
Alternatives to consider
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