SolarWinds Service Desk
AI-powered IT service management for faster resolution and smarter operations
About SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based ITSM platform that leverages AI to streamline IT operations, enhance user experiences, and accelerate issue resolution. It offers incident management, asset tracking, change control, and enterprise service management to meet business and IT needs efficiently.
FAQ
There are no hardware or software requirements. SolarWinds Service Desk is a cloud-based service and does not require any servers or software to maintain.
Yes, Service Desk allows you to import, merge, and integrate data and resources from various channels including Google Apps, Zendesk, JIRA, OneLogin, Okta, and more. You can also use API, SAML, Google SSO, Zapier, and CSV files for integration.
Yes, SolarWinds Service Desk is used by customers in healthcare, financial services, and government industries. References can be provided upon request.
After signing up and confirming your email, you get full access to the Service Desk suite for the trial period. If you upgrade to a paid subscription, all trial data remains. If not, your account will be disabled at the end of the trial.
The agent supports Windows 7.x, 8.x, and 10; macOS 10.6 and above; and the latest stable ChromeOS release (Chromebook, Chromebase, Chromebox, and Chromebit).
You can import users from Active Directory using the API or through Single Sign-On (SSO) integrations with systems like Google Apps, Salesforce, Zendesk, OneLogin, and Okta.
The agent collects over 200 data points about hardware and software. It scans once every 24 hours of computer activity and uses less than 200KB of bandwidth per scan.
Yes, you can enforce virtually any permission you need. The system offers flexible and comprehensive permission assignments to control access and roles.
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