NICE inContact
Transform customer experience with AI-powered cloud contact center solutions
About NICE inContact
NICE inContact provides a comprehensive cloud-based platform for customer service, featuring AI-driven insights, omnichannel routing, and workforce optimization. Trusted by global brands, it scales with your business and integrates seamlessly with CRM systems for enhanced operational efficiency.
Key features
AI-Powered Customer Experience
Leverage advanced AI to automate workflows, provide self-service options, and deliver personalized support across voice and digital channels. Enhance every customer interaction with intelligent, connected AI agents.
Enterprise-Scale Cloud Platform
Run your contact center on a secure, cloud-native platform designed for scalability. Handle growing call volumes and operations effortlessly while reducing infrastructure costs and enabling remote work flexibility.
Seamless Integrations
Connect with CRM systems and business tools through pre-built integrations and open APIs. Streamline operations and improve data sharing across your technology stack for a unified customer experience.
Workforce Optimization
Empower your team with real-time intelligence, performance management tools, and AI-driven analytics. Improve agent productivity, quality management, and overall contact center efficiency.
Proven Global Leadership
Backed by 30+ years of industry expertise, NICE inContact is trusted by leading brands worldwide. Deliver measurable outcomes with a platform designed for innovation, sustainability, and customer-centric success.
Pricing
Full pricing pageOmnichannel Suite
Voice and Digital channels, Omnichannel Routing, Proactive web engagement, Recording and compliance, AI routing, Outbound Engagement
- Voice and Digital channels
- Omnichannel Routing
- Proactive web engagement
- Recording and compliance
- AI routing
- Outbound Engagement
Essential Suite
Workforce Engagement, Screen Recording, Quality Management, Workforce Management, Performance Management, Voice of the Customer, Interaction Analytics, Automated Summary, Copilot for Agents, Copilot for Supervisors, Copilot for Leaders, Gamification, Employee knowledge portal
- Workforce Engagement
- Screen Recording
- Quality Management
- Workforce Management
- Performance Management
- Voice of the Customer
- Interaction Analytics
- Automated Summary
- Copilot for Agents
- Copilot for Supervisors
- Copilot for Leaders
- Gamification
- Employee knowledge portal
Core Suite
Service Automation, Customer-facing knowledge portal, AI Agents for Proactive Engagement, AI Agents for Self-Service, AI Agents for Sales & Marketing, AI Agents for Process Automation
- Service Automation
- Customer-facing knowledge portal
- AI Agents for Proactive Engagement
- AI Agents for Self-Service
- AI Agents for Sales & Marketing
- AI Agents for Process Automation
Complete Suite
AI Platform, Employee experience, Agent workspace, Supervisor workspace, Prebuilt dashboards and BI reports, Bring your own transcription, Prebuilt CRM integrations, Bring your own knowledge base, Bring your own agent assistant, Bring your own virtual agent, UCaaS (NiCE 1CX)
- AI Platform
- Employee experience
- Agent workspace
- Supervisor workspace
- Prebuilt dashboards and BI reports
- Bring your own transcription
- Prebuilt CRM integrations
- Bring your own knowledge base
- Bring your own agent assistant
- Bring your own virtual agent
- UCaaS (NiCE 1CX)
Ultimate Suite
Usage-based pricing with additional per session charges
- Usage-based pricing with additional per session charges
The Ultimate Banking Experience
Banking engagement hub, Customer self-service automation, Trusted Identity & Messaging, Bank agent assist, Industry experience insights
- Banking engagement hub
- Customer self-service automation
- Trusted Identity & Messaging
- Bank agent assist
- Industry experience insights
The Ultimate Insurance Experience
Insurance engagement and compliance hub, Policyholder self-service automation, Proactive engagement AI agent, Insurance agent assist, Policy holder experience insights
- Insurance engagement and compliance hub
- Policyholder self-service automation
- Proactive engagement AI agent
- Insurance agent assist
- Policy holder experience insights
The Ultimate Healthcare Experience
Healthcare engagement hub, Patient self-service automation, Proactive patient engagement AI agent, Healthcare agent assist, Patient experience insights
- Healthcare engagement hub
- Patient self-service automation
- Proactive patient engagement AI agent
- Healthcare agent assist
- Patient experience insights
The Ultimate Retail Experience
Retail interactions hub, Customer self-service automation, Retail e-commerce conversion booster, Retail agent assist, Customer experience insights
- Retail interactions hub
- Customer self-service automation
- Retail e-commerce conversion booster
- Retail agent assist
- Customer experience insights
The Ultimate Government Experience
NiCE for Corrections, NiCE for Medicaid, NiCE for Education, NiCE for Pension Systems
- NiCE for Corrections
- NiCE for Medicaid
- NiCE for Education
- NiCE for Pension Systems
FAQ
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