About Dixa
Dixa is an AI-powered customer service platform designed for ecommerce brands. It combines an autonomous AI agent (Mim) that resolves inquiries end-to-end, intelligent routing for automatic conversation assignment, a unified workspace for multi-channel support, and analytics to track performance and customer trends. Trusted by 1000+ brands across 42 countries, Dixa helps teams handle more volume with fewer resources while maintaining high customer satisfaction.
Pricing
Full pricing pageGrowth
For growing teams
- All channels (Phone, Email, Chat, Social)
- External Knowledge Base
- Survey Measurement
- Language Detection
- Business Hours
- @Mentions & Linking Conversations
- Service Level Agreements
- Agents Teams & Custom Workloads
- Native Integrations
Ultimate
For scaling operations
- Everything in Growth
- Routing with External Data
- Knowledge-Centered Service
- AI Standard AI Intent Detection
- AI Advanced Automations
- Knowledge AI Translations
- AI Macros
- Sandbox Access
- 3rd-party AI Integrations
Prime
For enterprise needs
- Everything in Ultimate
- SSO (Single Sign-On)
- Advanced AI Intent Detection
- AI Advanced Insights
- AI Custom User Roles
- Multiple Organizations
- Queue & Claim Restrictions
- Enterprise API Limits
- Outbound Email Templates
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