Matillion
Empower your data team with AI-driven integration and analytics
About Matillion
Matillion is an intelligent data integration platform designed to accelerate pipeline development for AI and analytics. With AI-powered tools like Maia, it automates repetitive tasks, supports low-code and full-code workflows, and scales seamlessly across cloud data platforms. Trusted by global enterprises, Matillion enhances productivity, security, and collaboration for data-driven decision-making.
FAQ
Matillion offers three support tiers: Basic (free), Standard (included with contract), and Premium (paid upgrade). Each tier provides different levels of assistance and response times.
The Basic support tier includes access to the Community Forum, Knowledge Base, Product Documentation, and a 24x7 Support Portal. It is a free offering with self-service resources.
For Standard support, the response time targets are: Normal priority within 2 business days, Urgent priority within 6 business hours, and Critical priority within 2 hours.
Premium support includes 24x7 coverage for Critical (P1) issues, prioritized case queue, screensharing and collaboration by request, and additional advisory features like prioritized troubleshooting and performance guidance.
You can access Matillion support resources through the Support Portal, Knowledge Base, Community Forum, and Product Documentation. These are available 24x7 for all support tiers.
Standard support covers general configuration, incident support, and provides best practices and architecture guidance through standardized guides and foundational webinars.
Yes, the Premium support tier is available as a paid upgrade. It offers advanced, dedicated resources and prioritized, round-the-clock coverage for Critical (P1) issues.
The text does not specify whether you can upgrade from Standard to Premium support. You would need to contact Matillion for details on support tier upgrades.
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