Software AG webMethods
Modernize legacy systems and optimize mainframe performance with Software AG webMethods
About Software AG webMethods
Software AG webMethods provides solutions to modernize enterprise applications, optimize mainframe workloads, and integrate data across hybrid environments. It supports cloud, on-premises, and hybrid deployments, helping businesses reduce technical debt and enhance digital transformation.
FAQ
You can report product-related questions or issues by logging a Support Incident through the Incident Management Portal.
You should provide your Software AG Support Incident number, customer number, version and release level of your Software AG products, versions of related software, fixes or patches applied, specific error messages, sequence of events leading to the error, and the business impact.
The severity levels are CRISIS (severe production outage), CRITICAL (significant production business impact), and STANDARD (visible error or issue). The severity is determined based on your description of the problem and its impact on your business.
You can find the Global Support Center nearest you and the contact information by visiting the Global Support Directory.
You can learn about Premium Care Services, Enterprise Active Maintenance & Support, and Enterprise Premium Support for additional support options.
You can check the Product Version Availability page for detailed information about maintenance windows for a specific product release level and platform.
Before opening a Support Incident, search for the error message or problem in the Incident Management Portal. This helps ensure the most effective service.
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