Heroku Enterprise
Enterprise-grade PaaS for secure, scalable app development
About Heroku Enterprise
Heroku Enterprise delivers a powerful, developer-friendly platform with enterprise-grade security, compliance, and collaboration tools. Built on Salesforce infrastructure, it supports modern languages, seamless CI/CD, and global scalability, ideal for large organizations needing control without sacrificing agility.
FAQ
All Heroku customers receive access to documentation, Trailhead, Trailblazer communities, and the help portal to file tickets.
Heroku Enterprise customers have access to Standard, Premier, and Signature Success Plans, each offering varying levels of support and guidance.
The Premier Success Plan includes expert guidance, onboarding and implementation strategy, technical discovery, solution proposal, plan for application scaling, application performance assessment, baseline Postgres assessment, operational review, and technical health architecture design review.
A TAM acts as a trusted advisor, providing technical guidance, participating in customer meetings, tracking best practices, and advocating for the customer to resolve important issues.
You can extend your team by engaging with one of hundreds of Heroku partners. You can find a partner by visiting the Heroku partner directory.
Under the Premier Success Plan, the response time for business-stopping issues is 1 hour, with 15 and 30 minute updates.
Heroku's business hours are Monday to Friday, 9am-9pm, Eastern Standard Time (GMT-5), excluding US Holidays.
Expert Coaching Sessions are delivered by Customer Solution Architects (CSAs) and cover the entire customer application lifecycle, from platform onboarding to production rollout.
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