HelpScout

Help Scout delivers intuitive customer support software designed for clarity and collaboration.

About HelpScout

Help Scout simplifies customer support with a user-friendly platform that combines AI, multichannel support, and detailed customer insights. Built for teams of all sizes, it helps businesses provide fast, personalized service while scaling efficiently.

Key features

Intuitive Interface

Help Scout's clean, easy-to-navigate dashboard reduces training time and helps support teams manage inquiries efficiently.

Self-Service Knowledge Base

Create and organize help articles to empower customers, reducing ticket volume and improving resolution times.

Team Collaboration Tools

Features like private notes, assignments, and collision detection ensure smooth teamwork without redundant efforts.

Unified Multichannel Support

Manage email, live chat, and phone inquiries from a single platform for seamless customer interactions.

Detailed Customer Profiles

Access interaction history and integrated app data to deliver personalized support tailored to each customer.

Robust API & Integrations

Connect with CRM, e-commerce, and project management tools to enhance functionality and workflow efficiency.

Advanced Reporting & Analytics

Track team performance, customer satisfaction, and ticket trends to refine support strategies and operations.

Scalable for Growing Teams

Adaptable for small businesses and large enterprises, ensuring the platform evolves with your company's needs.

Pricing

Full pricing page

Free trialFree option

Standard

$25 per month

For growing teams looking to automate more tasks and move beyond email.

Multiple Inboxes
Live chat, Instagram, & Messenger
Multiple knowledge bases
One basic SLA policy
Basic workflows
Unlimited tags and saved replies
AI Inbox assistant

Popular

Plus

$45 per month

For teams managing higher volume and complexity across multiple channels.

Everything in Standard
WhatsApp messaging
Advanced workflows
Two advanced SLA policies
Unlimited AI Drafts
Round robin routing
Salesforce, Jira, and HubSpot
Internal teams
Group conversations by company

Pro

$75 per month

For teams that need the highest level of scale and security.

Everything in Plus
Unlimited workflows
Unlimited SLA policies
Multiple routing types
SSO/SAML
HIPAA compliance
Up to 50 light users
Dedicated onboarding specialist
Strategic account manager
Preferred pricing on Aircall
AI Answers

AI Answers

$0.75 usage-based

Scale capacity with an AI assistant that instantly resolves customer requests. Pay per resolution on a monthly basis.

No dead ends
Easy setup
3-month free trial

FAQ

Alternatives to consider

See all alternatives

Common Surface

Simplify hybrid work with an intuitive, hassle-free platform

Freshdesk

Cloud-based customer support software for seamless multichannel service and AI-driven efficiency

Halp

Streamline internal support with Slack and Microsoft Teams ticketing

LiveAgent

LiveAgent offers a comprehensive help desk and live chat solution with AI-powered tools to streamline customer service.

Zendesk

Zendesk: Intelligent, scalable customer service software for businesses of all sizes

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Resources

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Pricing summary

Model

Free trial

Free tier available

Starting from

Free plan available

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