Genesys Engage
AI-Powered Experience Orchestration for Seamless Customer and Employee Interactions
About Genesys Engage
Genesys Engage is a comprehensive cloud-based platform designed to deliver personalized customer experiences at scale. With native AI tools, intelligent automation, and a unified open platform, it empowers businesses to optimize every interaction across voice, digital, and social channels. Trusted by over 100 countries, Genesys Engage combines workforce engagement, journey management, and secure cloud architecture to drive loyalty, productivity, and business growth.
Pricing
Full pricing pageGenesys Cloud CX 1
For voice contact centres
- Voice channel
- Call routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Interaction recording
- Knowledge
- Native bots
- Predictive engagement
- Predictive routing
- Agent Copilot
Genesys Cloud CX 2
For omnichannel contact centres with quality assurance and compliance built in
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Quality assurance and compliance
- Knowledge
- Native bots
- Predictive engagement
- Predictive routing
- Agent Copilot
Genesys Cloud CX 3
For omnichannel contact centres with full WEM capabilities
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Employee performance
- Resource management
- Quality assurance and compliance
- Knowledge
- Native bots
- Predictive engagement
- Predictive routing
- Agent Copilot
- AI-powered forecasting and scheduling
- Speech and text analytics
Genesys Cloud CX 4
For omnichannel contact centres that want more AI experience at the best value
- Agent Copilot
- Journey management
- 30 AI Experience tokens per named agent
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Employee performance
- Resource management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
- Virtual agents
- Native bots
- Predictive engagement
- Predictive routing
- Social listening and engagement
- Supervisor Copilot
- Virtual Supervisor
FAQ
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