About Featurebase
Featurebase is a modern customer support and feedback platform that helps businesses collect user feedback, provide AI-powered support, and announce product updates. It centralizes customer communication, automates workflows, and scales with security and reliability.
Pricing
Full pricing page Free option
Free
$0 one-time
For individuals to get started
- 1 seat
- Live chat
- Unlimited conversations
- Unified inbox & ticketing
- Help Center (50 articles)
- Feedback & roadmaps
- Surveys
Growth
$29 per month
For fast-growing startups
- Fibi AI Agent
- Email support
- AI Copilot
- AI replies & macros
- Custom domains
- Basic analytics
- Integrations
Professional
$59 per month
For scaling & multi-team orgs
- Slack support (coming soon)
- Workflows & automations
- Service level agreements (SLAs)
- User segmentation
- Multilingual support
- API & Webhooks
- 20 free Lite seats
Enterprise
$99 per month
For large organizations
- Multi-brand workspace
- Custom admin roles
- Admin SSO login
- Advanced HubSpot integration
- Azure DevOps & AD integrations
- Custom invoicing
- 50 free Lite seats
FAQ
Yes, Featurebase allows you to painlessly migrate existing conversations and help center content from your old support platform with just a click of a button.
Featurebase supports customers through In-app, Slack (coming soon), Emails, and more from a single powerful inbox.
Fibi AI is an AI agent that automatically resolves customer issues, runs custom actions like extending trials or offering discounts, and cuts down support loads for your team.
Yes, Featurebase offers a mobile app for both iOS and Android, allowing you to help customers and receive notifications on the go.
Featurebase allows you to automate any support process for your customers and teammates using a no-code visual builder.
Featurebase offers a free plan to get started, and you can also request a demo for more information on pricing.
Featurebase also includes features like an AI-powered Help Center, account management, customer request tracking, and a public roadmap to keep customers updated.
Alternatives to consider
Community ratings & full list
Pricing summary
Free tier available
Starting from
Free plan available
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