7 cups

Active Listeners must complete an online course on Active Listening and pass a quiz. They also interact with a bot simulating a depressed student, take an oath to treat others with dignity, and join the Academy for continuing education. Listeners start with a low trust score and are monitored for harmful behavior. Coaching and additional training are provided to improve performance.

Yes, 7 Cups is anonymous. Listeners only know what is disclosed by the person they are helping, and all contact information is blocked from being shared.

7 Cups generates revenue through subscriptions to online therapy and premium accounts. Additionally, it sells branded versions of the platform to organizations like businesses and universities.

Yes, anyone can sign up to become an Active Listener. You must complete the online Active Listening course, including a mock chat, and take an oath to treat others with dignity and respect.

Active Listening is a communication technique that focuses on empathy, compassion, understanding, and respect. It involves reflecting back what the speaker says, showing empathy, and asking open-ended questions to help the speaker explore their issues.

For billing issues, you can contact the 7 Cups Help Center or call (844) 755-8757. For other questions or suggestions, you can email support@7cups.com.