Five9
Five9: Intelligent Contact Center Solutions for Seamless Customer Experiences
À propos de Five9
Five9 delivers AI-powered contact center solutions that enhance customer interactions with personalized, efficient, and scalable support. Recognized as a leader in the Gartner Magic Quadrant for CCaaS, Five9 combines advanced automation, human-centered AI, and expert partnerships to drive business growth and customer loyalty.
Tarifs
Page de tarifs complèteAbonnement
Digital
119 $US par mois
Digital channels only
- Voice
- Chat
- SMS/MMS
- Social Messaging
- Artificial Intelligence
- AI Summaries
- Live Transcription
- AI Insights
- AI Agent Assist
- AI Knowledge
- Essential Functionality
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- Choice of Adapters
- CRM UC
- Choice of Workforce Engagement
- QM
- WFM Analytics
- Workflow Automation
- Full Platform Support
- 24/7 World-Class Support
Core
159 $US par mois
All channels with AI essential
- Voice
- Chat
- SMS/MMS
- Social Messaging
- Artificial Intelligence
- AI Summaries
- Live Transcription
- AI Insights
- AI Agent Assist
- AI Knowledge
- Essential Functionality
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- Choice of Adapters
- CRM UC
- Choice of Workforce Engagement
- QM
- WFM Analytics
- Workflow Automation
- Full Platform Support
- 24/7 World-Class Support
Plus
Sur mesure
All channels with advanced AI
- Voice
- Chat
- SMS/MMS
- Social Messaging
- Artificial Intelligence
- AI Summaries
- Live Transcription
- AI Insights
- AI Agent Assist
- AI Knowledge
- Essential Functionality
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- Choice of Adapters
- CRM UC
- Choice of Workforce Engagement
- QM
- WFM Analytics
- Workflow Automation
- Full Platform Support
- 24/7 World-Class Support
Pro
Sur mesure
All channels with AI essentials and WEM
- Voice
- Chat
- SMS/MMS
- Social Messaging
- Artificial Intelligence
- AI Summaries
- Live Transcription
- AI Insights
- AI Agent Assist
- AI Knowledge
- Essential Functionality
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- Choice of Adapters
- CRM UC
- Choice of Workforce Engagement
- QM
- WFM Analytics
- Workflow Automation
- Full Platform Support
- 24/7 World-Class Support
Enterprise
Sur mesure
All channels with Advanced AI and WEM
- Voice
- Chat
- SMS/MMS
- Social Messaging
- Artificial Intelligence
- AI Summaries
- Live Transcription
- AI Insights
- AI Agent Assist
- AI Knowledge
- Essential Functionality
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- Choice of Adapters
- CRM UC
- Choice of Workforce Engagement
- QM
- WFM Analytics
- Workflow Automation
- Full Platform Support
- 24/7 World-Class Support
FAQ
Abandon Rate Percentage (ARP) refers to the percentage of calls that are abandoned by callers before they are answered by an agent. This metric is important for evaluating the efficiency and effectiveness of call center operations.
An abandoned call occurs when a caller hangs up before speaking to an agent. This can happen due to long wait times, poor call routing, or other issues that frustrate the caller.
Actual Waiting Time (AWT) is the real-time duration a caller spends waiting in the queue before being connected to an agent. Monitoring AWT helps improve customer experience by identifying bottlenecks in call handling.
Advanced Routing refers to intelligent call routing systems that direct calls to the most appropriate agent based on factors like skill set, language, or customer history. This improves efficiency and customer satisfaction.
After Call Work (ACW) is the time agents spend wrapping up tasks after a call, such as updating records or noting follow-ups. Managing ACW efficiently helps reduce agent workload and improves overall productivity.
Agent Utilization measures the percentage of time agents spend handling calls or performing work-related tasks compared to their total available time. High utilization indicates efficient use of resources.
Automatic Call Distribution (ACD) is a system that automatically routes incoming calls to the most suitable agent based on predefined criteria, such as skill level or call type. This reduces wait times and improves call handling efficiency.
Call Recording is the process of capturing and storing phone conversations for quality assurance, training, compliance, or dispute resolution. It helps call centers monitor performance and ensure service standards.
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