brightwheel

We recommend searching our Help Center as the quickest way to find instructions about how our tool works. You can access the Help Center by clicking this article or bookmarking help.mybrightwheel.com. You can also access it from your brightwheel account by tapping the ≡ icon > Help > Help Center on the app or clicking Help from the purple menu on the web.

You can visit your brightwheel newsfeed to view the latest info on new or updated features, tips and tricks to get more value out of brightwheel, or register for free events like webinars or workshops. To access your newsfeed, log in to brightwheel on the web, click the chat bubble in the bottom-right corner, and then click News.

Administrators using brightwheel Premium can reach us via live chat during business hours (9am-6pm ET). On the app, log in and tap the ≡ menu icon in the top left corner, then tap Help and Send Message to Customer Service. On the web, log in to your account, click the chat bubble in the bottom-right corner, select Ask a question, and type and send your message.

Your child's provider is your primary contact for most questions and can be reached via Messaging in brightwheel. In the rare case of a technical issue or if you need to deactivate your account, our Support Team is here to help. On the app, log into the brightwheel app, tap the ≡ menu icon in the top left corner, tap Help > Contact Support, and type and send your message. On the web, log into brightwheel on the web, click Help on the sidebar, click the chat bubble in the bottom right corner, select Chat with us > I need help with an existing brightwheel account, and provide as much information as possible.