Zoho CRM
Scalable CRM solution for sales, marketing, and customer engagement
About Zoho CRM
Zoho CRM is a comprehensive customer relationship management platform that helps businesses streamline sales, marketing, and support processes. With over 40 native integrations and 500+ third-party extensions, it serves 60 million users globally, offering tools for automation, analytics, and AI-driven insights to enhance productivity and customer interactions.
Key features
Sales Force Automation
Automate lead and deal management to speed up sales cycles and improve efficiency
Process Management
Create and optimize sales workflows with flexible automation rules
Omnichannel
Engage customers across email, phone, social media, and portals for seamless communication
Analytics and Reporting
Gain real-time insights with customizable reports and dashboards
Sales Enablement
Generate quotes, manage partnerships, and integrate with G Suite or Office 365
Performance Management
Track forecasts, manage territories, and motivate teams with gamified metrics
Predictive Intelligence
Leverage AI for lead scoring, deal predictions, and voice-assisted insights
Customization
Tailor layouts, modules, and views to fit your unique business processes
Marketing Automation
Segment audiences, nurture leads, and integrate with Google Ads for targeted campaigns
Security
Secure data with role-based access controls and compliance-ready tools
Developer Platform
Extend functionality using REST APIs, widgets, and SDKs for custom app development
Team Collaboration
Enhance teamwork with shared tools and communication features
Mobile Apps
Access CRM features on the go with native iOS and Android applications
Pricing
Full pricing pageStandard
All the essentials: Bulk emailing, Custom modules, Workflows, Cadences, Sales forecasting, Search fields, Canvas, Office 365 integration, Zoho Marketplace.
- Bulk emailing
- Custom modules
- Workflows
- Cadences
- Sales forecasting
- Search fields
- Canvas
- Office 365 integration
- Zoho Marketplace
Professional
All Standard features plus Blueprint, CPQ, SalesSignals, Inventory management, Webhooks, Assignment rules, Validation rules, Kiosk Studio, Google Ads integration.
- Blueprint
- CPQ
- SalesSignals
- Inventory management
- Webhooks
- Assignment rules
- Validation rules
- Kiosk Studio
- Google Ads integration
Enterprise
All Professional features plus Zia AI assistant, Territory management, Custom functions, Journey orchestration, Multi-user portals, Layouts, Client scripts, Approval processes, Sandbox.
- Zia AI assistant
- Territory management
- Custom functions
- Journey orchestration
- Multi-user portals
- Layouts
- Client scripts
- Approval processes
- Sandbox
Ultimate
All Enterprise features plus Advanced feature limits, Extended AI capabilities, Advanced customization, Data prep, Augmented analytics, Data visualization, Unified business insights, Advanced administration.
- Advanced feature limits
- Extended AI capabilities
- Advanced customization
- Data prep
- Augmented analytics
- Data visualization
- Unified business insights
- Advanced administration
Team User
For non-sales users like marketing, support, legal, and finance teams.
FAQ
Alternatives to consider
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Pricing summary
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