About Workday
Workday is a leading cloud-based platform that leverages AI to transform HR, finance, and IT operations. With solutions like Sana, an AI superintelligence, Workday automates workflows, enhances decision-making, and drives productivity across enterprises. Recognized as a Gartner Magic Quadrant leader, Workday helps businesses streamline processes, improve compliance, and empower their workforce with cutting-edge technology.
FAQ
Workday offers 24/7 monitoring and alerts, contractual response times, real-time problem resolution, automated issue detection, proactive system health checks, and preventative maintenance. Support is available through your organization's help desk, the Workday Community, or by opening a Workday Support case with your Named Support Contact (NSC).
Workday provides 24/5 availability for severity 1 cases, and 24/7/365 availability with subscription-based Workday Success Plans. The service-level agreement for case response time is 99.5%, based on data from the Workday 2025 fiscal year.
You can start by engaging your organization's help desk or technical support team. If you have access, leverage the Workday Community to crowdsource solutions and explore expert knowledge articles. For additional support, coordinate with your Named Support Contact (NSC) to open a Workday Support case.
Workday Success Plans are subscription-based plans that provide comprehensive expertise, support, and education to enhance the impact of your Workday investment. These plans offer elevated deployment support and are designed to multiply your success with Workday.
Workday uses automated issue detection, proactive system health checks, and preventative maintenance to minimize disruptions and maximize performance. This allows you to focus on innovating with new features rather than managing support cases.
The Workday Community is a portal where you can crowdsource solutions, explore expert knowledge articles, and connect with other users for support. It serves as an additional resource for troubleshooting and finding answers to your Workday-related questions.
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