About warp by spolu
Warp is a tool that allows you to securely share your terminal with others using a simple command. It provides a read-only view by default, with the option to grant write access, making it ideal for remote collaboration, onboarding new team members, and more. Warp operates without requiring SSH access or a shared server, focusing on ease of use and security.
Pricing
Free option
Free
$0 per month
The basics for individuals and organizations
- Unlimited public/private repositories
- Host open source projects in public GitHub repositories
- Dependabot security and version updates
- 2,000 CI/CD minutes/month
- 500MB of Packages storage
- Issues & Projects
- Community support
Popular
Team
$4 per month
Advanced collaboration for individuals and organizations
- Everything included in Free
- Access to GitHub Codespaces
- Repository rules
- Multiple reviewers in pull requests
- Draft pull requests
- Code owners
- Required reviewers
- Pages and Wikis
- Environment deployment branches and secrets
- 3,000 CI/CD minutes/month
- 2GB of Packages storage
- Web-based support
- GitHub Secret Protection
- GitHub Code Security
Enterprise
$21 per month
Security, compliance, and flexible deployment
- Everything included in Team
- Data residency
- Enterprise Managed Users
- User provisioning through SCIM
- Enterprise Account to centrally manage multiple organizations
- Environment protection rules
- Repository rules
- Audit Log API
- SOC1, SOC2, type 2 reports annually
- FedRAMP Tailored Authority to Operate (ATO)
- SAML single sign-on
- Advanced auditing
- GitHub Connect
- 50,000 CI/CD minutes/month
- 50GB of Packages storage
- Premium support
FAQ
There are three levels of support: the basic plan included with your GitHub Enterprise license, GitHub Premium Support, and GitHub Premium Plus Support. Each level offers different features and response times.
If you are an existing GitHub Premium Support customer, please sign in to the support portal. If you don’t already have GitHub Premium Support, please contact sales.
For urgent priority tickets, the SLA guarantees a 30-minute initial response time, which includes troubleshooting. For high priority tickets, the SLA provides a four-hour initial response time.
The assigned Premium Support Engineer or Customer Reliability Engineer will review and acknowledge your ticket. They may ask for additional information such as screenshots, error messages, log files, diagnostics files, support bundles, or the output of specific console commands. They may also collaborate with others in support, engineering, or the regional incident commander. If a callback was requested, they will determine if screen sharing is the most effective way to drive ticket resolution.
GitHub Premium Support and GitHub Premium Plus Support customers are entitled to unlimited automated health check reports. Additionally, GitHub Premium Plus Support customers can request quarterly enhanced health checks with findings, interpretations, and recommendations from a Customer Reliability Engineer.
Incident response management helps manage the technical resources needed for case resolution. Support Incident Coordinators are available for incident response management 24/7.
Escalation and incident management is the ability to escalate ticket progression in the GitHub support portal. After someone escalates a ticket, Support Incident Coordinators orchestrate all necessary parties to resolve the ticket. Additionally, Senior Escalation Engineers facilitate GitHub-internal technical communications and liaise with the rest of GitHub to improve the support team’s capability in similar future circumstances.
GitHub Premium Support includes 24/7 support, phone support in English via callback request, screenshare support for critical issues, guaranteed SLAs, priority ticket handling, escalation management, unlimited automated health check reports, and access to premium training content. GitHub Premium Plus Support includes all of the above, plus additional support entitlement licenses, a designated Customer Reliability Engineer, incident management, quarterly enhanced health checks, crisis prevention, 1 virtual training class per year, 12 hours of technical advisory hours per quarter, application upgrade assistance, and cloud planning.
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Pricing summary
Free tier available
Starting from
$4 USD per user/month
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