Userlane
Optimize enterprise software adoption with AI-driven insights and in-app assistance
About Userlane
Userlane helps organizations reduce software friction by providing real-time application intelligence and contextual assistance. Identify underused licenses, streamline training, and lower support costs with measurable improvements in adoption and productivity.
Pricing
Full pricing pageApplication
Custom
For application owners who need people productive fast. One application. Immediate impact.
- Userlane Assistant
- Interactive Guidance
- In-app Announcements
- Data Validation
- HEART Analytics
Department
Custom
For department leaders who need to optimize across tools. Multiple applications. Efficient budgets.
- Everything from Application Track
- Advanced Reporting and Insights
- Department Portfolio Dashboard
- Templates and Best Practices
- Multi-App Pricing
- Cross-Application Insights
Organization
Custom
For CIOs and CFOs who need to prove ROI and reduce spend. Unlimited applications. Optimized portfolio.
- Everything from Department Track
- License Optimization
- Portfolio Analytics
- Unlimited applications
- Compliance and Governance
- Center of Excellence Support
FAQ
No. Userlane complements your help desk by resolving common questions before they become tickets. It connects to tools like Zendesk and ServiceNow. Organizations see 44% fewer tickets, freeing IT for higher-value work.
The Userlane Assistant sits inside each application as a single help hub. It answers questions, surfaces relevant guides, and connects to your existing knowledge bases including SharePoint and Confluence. No backend changes needed.
Yes. Userlane handles what it can through self-service and escalates the rest. You control escalation rules. The goal is reducing repetitive tickets, not eliminating human support for complex issues.
Userlane works as an overlay and does not access or modify application data. It does not track keystrokes or field inputs. Deployment via browser extension or JavaScript snippet requires no backend integration.
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