About Unthread
Unthread is an AI-powered helpdesk platform that automates ticket resolution, knowledge management, and workflows directly within Slack. It supports multi-channel intake, advanced analytics, and seamless integrations, making it ideal for modern enterprises and fast-growing teams.
Pricing
Full pricing pageBasic
$50 per month
Essential support tools for small teams to stay organized and responsive.
- Conversation tracking
- SLAs and assignments
- Slack Inbox
- Slack Broadcasts
- Basics integrations & API
- Dedicated Slack support channel
- Up to 100 conversations/month
- Minimum 5 seats
Popular
Pro
$75 per month
Advanced features for growing teams and with AI automation at the core
- Everything in Basic
- AI automation builder
- Self-learning documentation
- Customer portal
- Knowledgebase sync
- Custom analytics dashboards
- NPS & CSAT surveys
- CRM integrations
- Advanced permissioning
- Bi-directional 3rd party ticket sync
- Escalations & approval requests
- Custom status workflows
- Dedicated solutions engineer
Enterprise
Custom
Custom solutions for teams needing integrations, SSO, & advanced support.
- Custom integrations
- Single sign-on (SSO)
- HRIS integration & directory sync
- HIPAA & BAAs
- Dedicated hosting
- Mass email broadcasts
- Industry-leading SLAs
- Slack enterprise grid
- LDAP integration
FAQ
Yes, you can close tickets in Slack without context switching.
AI assignment uses customer, content, and SLA rules to assign conversations to the right teammate.
Yes, all conversations are tracked in a unified inbox within Slack.
Yes, you can share context with your favorite task manager and get notified when linked tasks are complete.
Yes, the tool can generate responses and insights from your help documentation to understand common issues.
Yes, you can empower support reps with custom SLAs, conversation histories, and account data through CRM integration.
Yes, the tool is described as an all-in-one platform for every channel, allowing you to get up and running on day one.
Alternatives to consider
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Pricing summary
Starting from
Starting at $50 per agent / month
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