About Ubuntu
Ubuntu is a powerful, open-source operating system loved by developers and trusted by enterprises for its stability, security, and flexibility. It offers long-term support (LTS) releases, robust security features, and seamless integration with cloud, edge, and AI workloads. Whether for workstations, servers, or embedded devices, Ubuntu provides the foundation for modern digital operations.
FAQ
Canonical's enterprise support includes hands-on support, knowledge transfer, up to 15-year security maintenance, full access to the Knowledge Base, break-fix support with defined SLAs, and bug-fix support. It also provides 24/7 phone and ticket support for packages in the Ubuntu Main and Universe repositories.
Canonical provides defined service-level agreements (SLAs) for both initial response and ongoing updates based on issue severity. For Severity 1 issues (production service down), the first response time is 1 hour, and ongoing updates are provided every 2 hours. For Severity 2 issues, the first response time is 2 hours, and ongoing updates are provided every 8 hours.
Canonical supports a wide range of popular open source packages and infrastructure tools, including Kubernetes, OpenStack, Ceph, MAAS, LXD, MicroCloud, and various applications like Spark, Kafka, MongoDB, OpenSearch, MySQL, and PostgreSQL. It also supports Canonical-maintained snaps, Rocks, Chiselled Ubuntu, and Charms.
Canonical offers two main support plans: Self-Support (weekday support only) and 24/7 Support. The Self-Support plan has response times ranging from 4 business hours for Severity 1 issues to 24 business hours for Severity 4 issues. The 24/7 Support plan has faster response times, with 1 hour for the first response to Severity 1 issues and ongoing updates every 2 hours.
Yes, Canonical offers a Legacy add-on service for organizations still running Ubuntu 14.04 LTS. This service provides assistance directly from Canonical to ensure platform stability while allowing time to migrate to a newer version.
Canonical offers additional services such as Dedicated Support Engineers or Technical Account Managers for tailored guidance, embedded services for direct access to the Canonical engineering team, and managed services for enhanced guidance and operation of environments. These services can be customized based on specific needs.
Yes, Canonical offers Ubuntu Pro + Support at a discount for approved institutions such as schools, research organizations, and academia. Interested institutions should contact Canonical for pricing details.
You can get in touch with Canonical through their support portal, phone, or ticket system. For more information or to purchase support, you can visit their website or contact them directly through the provided links.
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