About TripMaster
TripMaster provides advanced software solutions for non-emergency medical transportation (NEMT), demand-response, and paratransit services. Designed for public and private transit agencies, it offers automated scheduling, real-time tracking, billing, and rider management tools to streamline operations and improve service delivery.
FAQ
Our clients include public and private paratransit providers, NEMT agencies, taxi and limo companies, PACE/adult day programs, livery services, and everything in between. TripMaster supports on-demand and small-scale fixed-route capabilities, an array of funding sources, and operations with anywhere from 1 vehicle to hundreds of vehicles.
Yes, we are a gold seal partner of LogistiCare. Our real-time interface allows you to import trips and submit your billing in batches all from inside TripMaster. We also have integrations with all the major brokers including MTM, Access2Care, Veyo, Southeastrans, and more.
Our standard implementation is 30 days, but some agencies go live in 2 weeks with a focused effort. CTS offers on-site and online training options, including easy-to-follow manuals and online videos.
Yes, the process is simple and much less work than most people think. Our trainers are very experienced in working with customers who are switching from another software solution and will guide you through the process.
After a live demo, we set up your database and train your staff. If in the first 90 days you decide TripMaster isn’t the right tool for your operation, we will refund all of your maintenance and support fees for that time.
We provide beneficial updates to our customers every 2-3 weeks. Regular updates mean you get a lot of value out of your maintenance and support fees. We also include customer feature requests in these updates at no charge.
Our 24/7 tech support is available, and you will always talk to a real person if you have a question or concern. The average response time to emails or voicemails by our support team is 15 minutes.
No, you only pay for what you need. This modular approach lets you build your own program.
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