TrioSoft Quantum
Cloud-based debt collection software designed for efficiency, security, and scalability
About TrioSoft Quantum
TrioSoft Quantum is a comprehensive debt collection software suite built to streamline operations for collection agencies and ARM businesses. With cloud-based accessibility, advanced features like predictive dialer integration, skip tracing, and automated reporting, Quantum enhances productivity and compliance. The platform offers seamless online payments, built-in softphone capabilities, and robust security measures, making it a cost-effective and reliable solution for modern debt collection needs.
FAQ
Yes, Quantum is a cloud-based SaaS (Software as a Service) solution. It can be accessed from virtually any device, including desktops, iPads, smartphones, laptops, and tablets, on multiple platforms such as Windows, Linux, Android, and Apple.
Quantum's cloud-based software is highly secure. TrioSoft's servers and internal network are protected by an IPS (Intrusion Prevention Service), and security software updates automatically. Data transmitted over the internet is fully encrypted, and your database is separate from other clients, protected by security credentials known only to TrioSoft.
TrioSoft provides genuine client support for Quantum, included with all pricing plans. Their user-friendly support ticket system ensures easy communication, with response times usually under 15 minutes. Support is provided by live TrioSoft employees who are knowledgeable about Quantum and client needs.
Yes, Quantum is compatible with virtually any dialer provider, such as TCN, CCDS, and Global Connect. It also integrates with LexisNexis Accurint for skip tracing and includes a built-in softphone with call recording, click-to-dial, and other call control features.
Quantum provides detailed reports and performance metrics, including collector performance, pool performance, and account profitability. Reports can be exported into multiple formats, such as Excel, for deeper analysis. There are over 60 built-in reports, including recovery score performance tracking and payer performance tracking.
No, there are no additional costs for new features or improvements in Quantum. Updates are rolled out seamlessly without requiring upgrades on individual devices or desktops.
Quantum's cloud system is designed for high redundancy and availability. It has maintained a 99.8% uptime over the past three years, with multiple internet pathways and servers for redundancy and load balancing. A backup data server is also on standby.
Yes, Quantum includes an Online Payments Portal that allows you to accept payments seamlessly without needing website design expertise. It also offers an API for developers to integrate payments into their own website. Quantum is compatible with virtually any credit card or ACH processor.
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