About Sunrise
Sunrise offers AI-driven service management solutions designed to enhance efficiency and collaboration for service desk teams across public and private sectors. With over 30 years of experience, Sunrise provides ITIL-aligned tools, UK-based support, and a robust AI engine, Solvyr®, to automate workflows and improve service delivery. Trusted by organizations like NHS Merseyside and Plymouth University, Sunrise delivers scalable, customizable, and secure service management software.
FAQ
Yes, Sunrise Software has helped organizations like North Wales Fire & Rescue Service upgrade their service management to eliminate paper-based processes, improve user experience, and introduce self-service portals, which are crucial for frontline effectiveness.
Resources include case studies, demo videos, white papers, and datasheets. These can be found on the Resources page, which also highlights customer success stories like North Wales Fire & Rescue Service.
Sunrise Software is highly customizable. For example, North Wales Fire & Rescue Service was able to turn their paper forms into electronic ones with proper workflows, and the platform allows for easy adjustments to meet specific requirements.
Yes, Sunrise Software can be used for HR service management, enterprise service management, and other departments. For instance, North Wales Fire & Rescue Service is exploring the use of Sunrise for HR forms and Freedom of Information requests.
Yes, Sunrise Software offers professional services and an onboarding process to help organizations implement the software effectively. Additionally, account managers and user groups provide guidance and inspiration for maximizing the platform's potential.
Yes, there are plans to make self-service available securely outside the network, which would be particularly useful for organizations with staff who are frequently off-site, such as retained firefighters.
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