About SirsiDynix Symphony
SirsiDynix Symphony is a robust integrated library system designed for public, academic, K-12, special libraries, and consortia. With flexible hosting options, customizable workflows, and powerful modules for circulation, cataloging, and more, Symphony adapts to your library's unique needs. Backed by 99.95% uptime and 24/7 support, it's the most widely installed ILS in history.
FAQ
You can report issues through email, web, or phone, whichever works best for you.
Yes, all customers have access to 24/7 critical care from the SirsiDynix Support Center.
Yes, you can track information like case status, the name of your support rep, details of past communication, and any relevant documentation.
Consortia and libraries have granular control over which staff have access to the Support Center. You can authorize as many support contacts as necessary and decide whether they can see only their own cases or all cases for their institution.
Yes, the SirsiDynix Support Center has more than 26,000 searchable articles and resources that can help you resolve many issues without ever submitting a ticket.
The Support Center allows you to collaborate with other SirsiDynix users, view upcoming training courses, check the SirsiDynix product roadmaps, and more, all in one place.
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