Scality
High-performance, cyber-resilient object storage for AI, data protection, and cloud-scale workloads
About Scality
Scality provides infinitely scalable, secure object storage solutions designed for AI workloads, ransomware protection, and cloud infrastructure. Trusted by global enterprises, governments, and research institutions, Scality's patented MultiScale Architecture and CORE5 cyber resilience ensure unbreakable data protection and seamless scalability for mission-critical applications.
FAQ
Scality offers three premium service levels beyond standard support: Business Scale Care, Enterprise Scale Care, and Secure Site Care. Each level provides different features and support options tailored to specific business needs.
For production outages, you should call the emergency number for your country or region. The numbers are provided for various regions including Australia, Chile, France, Germany, Japan, Saudi Arabia, Spain, UK, USA, and United Arab Emirates.
Scality offers standard product training, advanced operations training, and the Scality Certified Program. Additionally, Scality University provides live, virtual training events multiple times a year at no cost to customers and partners.
For standard support, Priority 1 issues are responded to within 15 minutes, Priority 2 issues within 4 business hours, and Priority 3 issues within 3 business days.
Business Scale Care includes RING upgrades, RING connectors addition, RING expansion, lab/test software support, 5 days of professional services, annual advanced operations training, weekly stand-ups, quarterly checkpoints, and standard reporting and dashboards.
You can submit a support request by opening a support ticket through the Scality support ticket system or by contacting the support team directly.
Scality Cloud Monitor provides 24/7 remote monitoring, predictive analytics, capacity planning, customizable dashboards, and proactive alarms to help ensure optimal performance of your Scality environment.
Enterprise Scale Care includes all features of Business Scale Care plus additional benefits such as customized status reports, core and customized Grafana dashboards, customizable notifications, and more proactive monitoring and support options.
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