Rippling
Unified workforce management for HR, IT, finance, and global operations
About Rippling
Rippling is an all-in-one platform that consolidates HR, IT, payroll, and finance into a single system. With deep integrations and AI-driven automation, it streamlines workflows, ensures data integrity, and provides real-time insights to help businesses scale efficiently. Ideal for companies of all sizes, Rippling eliminates silos and reduces operational friction.
FAQ
Rippling's median live chat response time is 0 minutes and 28 seconds, with a 90th percentile of 90 days.
Rippling's first contact resolution rate is 35%, meaning 35% of email and web cases are resolved on the first reply.
Rippling's Customer Satisfaction Score (CSAT) is 94.81%, which is considered excellent.
Yes, 34.31% of live chats are converted to calls, allowing support agents to assist customers while they share their screen.
Rippling's support metrics are refreshed daily at 9am PT.
Rippling provides a breakdown: 35% resolved on the first response, with additional percentages for 2nd, 3rd, and 4+ responses.
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