About PSST
Psst is a fast, cross-platform Spotify client with a native GUI, written in Rust without Electron. It supports Windows, Linux, and macOS, offering a modern alternative to the official Spotify app. Psst is still in early development but provides core playback features and a clean, responsive interface.
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GitHub Premium Support helps customers implement GitHub Enterprise quickly and effectively across the organization with 24/7 support.
If you are an existing GitHub Premium Support customer, please sign in to the support portal. If you don’t already have GitHub Premium Support, please contact sales.
There are three levels of support: The basic plan included with your GitHub Enterprise license, GitHub Premium Support, and GitHub Premium Plus Support. Please refer to the plan comparison table for more details.
GitHub Premium Support and GitHub Premium Plus Support customers have SLAs. For urgent priority tickets, your SLA guarantees a 30-minute initial response time, which includes troubleshooting. For high priority tickets, your SLA provides a four-hour initial response time.
For initial troubleshooting, the assigned Premium Support Engineer/Customer Reliability Engineer will review and acknowledge your ticket. They may ask for additional information such as screenshots, error messages, log files, diagnostics files, support bundles, or the output of specific console commands. They may also collaborate with others in support, engineering, or in the regional incident commander. If a callback was requested, the engineer will determine if screen sharing is the most effective way to drive ticket resolution.
GitHub Premium Support and GitHub Premium Plus Support customers are entitled to unlimited automated health check reports. Additionally, GitHub Premium Plus Support customers can request quarterly enhanced health checks with findings, interpretations, and recommendations from a Customer Reliability Engineer.
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