About projectM
projectM is a cross-platform library that transforms audio into mesmerizing visualizations using advanced equations and pixel shaders. Originally reimplemented from Winamp Milkdrop, it detects tempo, analyzes audio data, and renders user-contributed visualizations. The core library is designed for developers, while frontends provide end-user applications for various platforms.
FAQ
There are three levels of support: the basic plan included with your GitHub Enterprise license, GitHub Premium Support, and GitHub Premium Plus Support. Each level offers different features and response times.
If you are an existing GitHub Premium Support customer, please sign in to the support portal. If you don’t already have GitHub Premium Support, please contact sales.
Escalation and incident management is the ability to escalate ticket progression in the GitHub support portal. Support Incident Coordinators orchestrate all necessary parties to resolve the ticket, and Senior Escalation Engineers facilitate technical communications internally.
GitHub Premium Support and GitHub Premium Plus Support customers have SLAs. For urgent priority tickets, the SLA guarantees a 30-minute initial response time, including troubleshooting. For high priority tickets, the SLA provides a four-hour initial response time.
For initial troubleshooting, the assigned engineer will review and acknowledge your ticket. They may ask for additional information such as screenshots, error messages, log files, or support bundles. If a callback was requested, they may invite you to a screen-sharing session if it is the most effective way to resolve the issue.
GitHub Premium Support and GitHub Premium Plus Support customers are entitled to unlimited automated health check reports. Additionally, GitHub Premium Plus Support customers can request quarterly enhanced health checks with findings and recommendations from a Customer Reliability Engineer.
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