About Polaris ILS
Polaris ILS is a cloud-based integrated library system designed to streamline library operations and enhance patron experiences. It combines circulation, cataloging, acquisitions, and reporting into a single secure platform, reducing administrative overhead while improving service delivery. With an intuitive web interface and robust integration capabilities, Polaris helps libraries focus more on their communities and less on software management.
FAQ
You can access support by visiting the Supportal, which provides exclusive access to the Help Desk, product knowledge, resources, updates, and announcements. You can also contact support directly via phone at +1-510-450-6344 (Global) or submit inquiries through the Supportal.
Innovative provides 24/7/365 phone and email support for system critical issues, ensuring assistance is available around the clock.
To expedite a response, include specific, relevant terms in the ticket title and provide detailed examples such as record ID numbers or workflows used. Avoid generic titles like 'Question' or 'Help.'
No, there is no limit to the number of support cases you can submit. You can open as many tickets as needed.
Log in to the Supportal and click the 'Help Desk' link in the top right corner of the home page. Select 'My Open Tickets' to view a list of current entries, including your ticket number, status, and dates.
For pricing or product questions, you can contact a sales consultant by visiting the 'Contact Us' section on the website.
If you are unable to log in, the site coordinator or administrator at your library can reset your password. If you are the administrator or site coordinator and need assistance, email Support for help.
The Supportal provides access to product brochures, training videos, knowledge resources, feedback submission tools, contact management tools, and product updates and release notes.
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