Plan.io
Streamline project management with Plan.io's all-in-one platform for issues, files, and collaboration
About Plan.io
Plan.io is a comprehensive project management tool that centralizes tasks, files, and knowledge in one place. It supports agile and traditional workflows, offers robust issue tracking, and integrates with Git and Subversion. With features like file management, wikis, and real-time collaboration, Plan.io helps teams stay organized and productive from anywhere.
FAQ
You can set up your Help Desk in 8 minutes if you are already a Planio user. Follow the provided guide to configure it.
Planio creates a new issue and automatically recognizes the customer's name and company based on the email address syntax. If the email is known, the issue is associated with the sender.
Yes, you can define a custom email address in the Help Desk settings and set up a redirect from your custom address (e.g., support@yourcompany.com) to the project’s email address.
When an external email is sent to your project, Planio sends an auto-reply (which you can define) to the customer. This helps streamline communication.
Yes, you can select templates to populate your replies when writing directly to the customer from within the issue interface. Templates can include text, variables, and conditional controls.
Help Desk templates can be used to add content to your public customer-facing FAQ section. Each template includes a FAQ Question field that automatically includes the text on your FAQ page.
Yes, you can sign up for a 30-day free trial without any risk or credit card requirement. Signing up takes only 60 seconds.
No, there is no installation or setup fees required. Planio is a cloud-based solution that you can start using immediately after signing up.
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