Peregrine Connect
Simplify integration, automate workflows, and reduce costs with Peregrine Connect
About Peregrine Connect
Peregrine Connect is a no-code/low-code integration platform designed to streamline API, application, and workflow management. It enables seamless automation, design, deployment, and monitoring of integrations across cloud and on-premises environments. Built on Microsoft .NET, it offers cost-effective solutions, advanced automation, and unified control for businesses of all sizes.
FAQ
There are two support plans: Standard and Extended. Standard is best for customers needing technical support, while Extended is for mission-critical systems requiring high uptime.
Standard support is available from 8am to 5pm PST with response times of Level 1 - 2 hours, Level 2 - 4 hours, Level 3 - 1 business day. Extended support is 24x7x365 with the same response times.
The Standard plan includes 20 support incidents per year, while the Extended plan includes 50.
The Extended plan includes Cold/Warm Disaster Recovery licenses, whereas the Standard plan only includes Cold Disaster Recovery licenses.
Online support is available through the Knowledge Base, which includes documentation, release notes, and articles. Registered customers can also submit service requests online.
Both plans include 3 days of training per year. Additionally, Extended plan customers have access to onsite training.
Customer support can be reached via web forum, email, or phone. Online support is available for registered customers.
Yes, complimentary pre-production architectural reviews are available for Neuron ESB Support Services customers.
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