PagerDuty
AI-powered incident management for faster resolution and smarter operations
About PagerDuty
PagerDuty provides end-to-end incident management with AI agents that automate responses, reduce noise, and improve team productivity. Trusted by 70% of Fortune 100 companies, it integrates with 750+ tools to streamline operations and enhance reliability.
Pricing
Full pricing page Free option
Free
$0 per month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
- API Calls Included
- 750+ out-of-box integrations (Monitoring and chat)
- No maintenance windows ever
Professional
$21 per month
Out-of-the-box incident response designed to kickstart team operations.
- Basic Chat Experience (Slack, Microsoft Teams)
- More international phone/SMS notifications
- More On-call Schedules
- More Escalation Policies
- Major Incident Workflow Template with limited triggers & actions
- External Status Page (up to 250 subscribers)
- 2 predefined Incident Roles
- 3 predefined Incident Types
- 2 Teams
- SSO
- Basic ticketing integrations
- Email support
- PagerDuty Advance (1,000 one-time credits)
- Post-Incident Reviews Available
Business
$41 per month
Advanced and semi-customizable incident management for growing teams.
- Custom Fields
- Up to 3 custom Incident Types
- Expanded set of triggers and actions on Incident Workflows
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data access
- Internal Status Pages
- External Status Page (up to 500 subscribers)
- PagerDuty Advance (5,000 one-time credits)
Enterprise
Custom
End-to-end incident management for the entire lifecycle.
- Full Chat Experience with Premium Slack Actions
- Incident Workflows: Conditionals, Loops, and Delays
- Incident Workflows: Advanced Actions
- 10 custom Incident Roles
- Incident Tasks
- Up to 100 Custom Incident Types
- Post-Incident Reviews
- PagerDuty Advance (20,000 one-time credits)
- Bi-directional Custom Field Sync with ServiceNow
- Intune Support for Mobile App Included
FAQ
Yes. PagerDuty allows you to group integrations into services that mirror your service-oriented architecture. Each service has its own notification and escalation rules, ensuring issues are routed to the right people.
PagerDuty supports phone calls, SMS, push notifications, and emails. You can customize these methods based on severity, time of day, or support hours.
PagerDuty asks users to confirm receipt via SMS reply or voice menu selection. You can also configure repeated calls or messages if notifications go unanswered.
PagerDuty escalates the incident to the next responder in the escalation policy after a user-defined timeout. You can set up to 20 escalation rules per policy.
Yes, PagerDuty supports SMS to virtually every country and phone calls to over 180 countries. You can view supported countries in the provided links.
No. PagerDuty is an add-on for incident management and works with your existing monitoring tools. It doesn't replace them but enhances their functionality.
Each service in PagerDuty has a unique email address. Your monitoring tools can send emails to this address to trigger incidents and notifications.
Yes, all new accounts come with a fully-featured, 14-day risk-free trial. No credit card is required, and you can send free phone calls and SMSes during the trial.
Alternatives to consider
Community ratings & full list
Pricing summary
Free tier available
Starting from
$0 for up to 5 users/month
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