Nextiva
Nextiva: AI-powered unified communications and customer experience platform
About Nextiva
Nextiva offers a comprehensive customer experience platform that combines AI capabilities with unified communications. It provides solutions for businesses of all sizes, including AI-powered customer conversations, omnichannel customer experience, and advanced analytics. Nextiva's platform is designed to streamline operations, enhance customer interactions, and drive business growth.
Pricing
Full pricing pageStarter
Reliably run your business with unified voice, video, SMS, and digital channels with instant setup.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
- Screen & File Sharing
- Call Routing
- Team Chat
- Mobile App
Core
Equip your teams with automation, advanced tools, and intelligent routing for personalized experiences at scale.
- Everything in Core, plus
- Customer-to-Team SMS
- Toll-Free Number & Minutes
- Advanced Reporting
- Inbound Call Center
- Live Chat & Chatbot
Scale
Win every conversation, measure every interaction, and use AI to optimize every customer journey.
- Full Customer Experience Platform
- Voice & Web Chat
- Blended Inbound & Outbound
- AI Transcription & Summary
- Skills-Based Routing
- Journey Orchestration
Essential
Empower your team to deliver exceptional support across voice and web chat with built-in journey orchestration, smart automations, and intelligent routing.
- Omnichannel Capabilities
- Journey Orchestration
- AI Transcription & Summary
- Skills-Based Routing
- Voice & Web Chat
Professional
Built on everything in Essential with support for more channels, dynamic scripting, intelligent routing, and self-service powered by easy-to-build workflows.
- Everything in Essential, plus
- Advanced Self-Service
- Real-Time Supervisor Support
- Secure Payment (PCI-DSS)
- Progressive & Predictive Dialing
- More Channels Supported
Enterprise Premium
Unlock unlimited channels, limitless intelligent routing, and secure in-conversation payments.
- Everything in Professional, plus
- Workforce Management
- Unlimited Skills-Based Routing
- Advanced Analytics
- Unlimited Channels
- In-Conversation Payments
FAQ
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