About Millennium ILS
Millennium ILS offers a comprehensive suite of tools designed to enhance library operations, improve patron engagement, and streamline workflows. With nearly 40 years of experience, Innovative Interfaces provides cutting-edge technology to support libraries in delivering exceptional services.
FAQ
You can access support by visiting the Supportal, which provides exclusive access to the Help Desk, product knowledge, resources, updates, and announcements. You can also contact support directly via phone at +1-510-450-6344 or submit inquiries through the Supportal.
Innovative provides phone and email support for system critical issues 24 hours a day, seven days a week, 365 days a year.
To expedite a response, include specific, relevant terms in the title of your ticket and provide specific examples to describe your issue, such as the record ID number or which workflow was used.
No, there is no limit to the number of support cases you can submit.
You can check the status of your support ticket by logging into the Supportal, clicking the Help Desk link in the top right corner of the home page, and selecting My Open Tickets. This will display a list of current entries including your ticket number, status, and other details.
If you are unable to log in to the Supportal, the site coordinator or administrator at your library can reset your password for you. If you are the administrator or site coordinator and unable to log in, please email Support for assistance.
Innovative Interfaces is the first point of contact for all issue analyses and inquiries.
The Supportal provides access to product brochures, training videos, knowledge resources, feedback and request submission to the Help Desk, contact management tools, and product updates and release notes.
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