About Magic
Magic provides full-time, dedicated virtual assistants tailored to your industry. With 10 years of experience, Magic handles executive tasks, customer support, bookkeeping, and more, 24/7. Get started in under a week and save $30k yearly per assistant compared to hiring in-person.
Pricing
Full pricing pagePart Time Assistant
$270 per month
Get a dedicated assistant working 20 hours/week just for you
- Dedicated Assistant
- 20 hours a week
- Curated from top 0.5% of talent
Popular
Full Time Assistant
$540 per month
Get a dedicated assistant working 40 hours/week just for you
- Dedicated Assistant
- 40 hours a week
- Curated from top 0.5% of talent
- Includes Magic 24/7
Magic 24/7
$199 per month
Access a shared pool of assistants on demand at 10 hours/week
- Assistant help on demand
- Just send a text 24/7, 365
- Send any task, from anywhere
- Great for one-off tasks
FAQ
A virtual assistant for customer support is a remote professional who handles customer service tasks such as responding to queries, managing support tickets, and using tools like CRMs and helpdesks. They integrate with your team and work within your existing systems.
Outsourcing customer service VAs can save you over $11,000 annually compared to hiring in-house staff, which typically ranges between $30 to $40 per hour including benefits and overhead.
They can respond to support emails and live chat inquiries, resolve common questions, manage tickets in your helpdesk, track orders and refunds, update CRM data, escalate issues, monitor inbox volume, and maintain FAQs.
No, a remote customer support assistant provides focused, reliable coverage without the overhead of a full-time hire. They handle repeatable and process-driven tasks, giving you flexibility and cost savings.
Define your needs, decide whether to hire independently or through a partner, consider global talent for cost savings, and prepare for onboarding by setting up tools, workflows, and success metrics.
Yes, virtual assistants are ideal for startups and small businesses. They provide scalable support without the need for a full department, allowing you to focus on growth while maintaining customer satisfaction.
They work with platforms like Intercom, Gorgias, Zendesk, and shared Gmail inboxes. Familiarity with these tools is often a key requirement for a support VA.
With Magic, you meet the VA first and only pay after hiring. There’s no commitment or risk until you’re satisfied. The process is designed to ensure a smooth transition and alignment with your business needs.
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Pricing summary
Starting from
$199/week
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