Luma Health
Operational AI for healthcare organizations to streamline patient care and improve outcomes
About Luma Health
Luma Health leverages AI to enhance patient access, engagement, and payments across healthcare systems. By automating workflows and integrating with EHRs, Luma reduces bottlenecks, saves staff time, and accelerates care delivery. Trusted by 750+ organizations, it drives efficiency and better patient experiences.
FAQ
Luma improves patient access by automating processes like new patient acquisition, order orchestration, referrals, and handling inbound and outbound faxes. This removes bottlenecks and reduces delays in patient care.
Healthcare organizations using Luma have reported significant time savings, such as reducing time to care by 61 days on average, saving 2-3 hours daily on manual calls, and automating 95% of after-hours calls.
Luma is deeply integrated with EHR systems and can connect with RCM, payments, CRM, call center solutions, telehealth, population health systems, and other tools, ensuring seamless workflow coordination.
Luma emphasizes industry-leading security, ensuring that all operations are conducted with robust safeguards to protect patient data and comply with healthcare regulations.
Yes, Luma supports omnichannel messaging, including AI-powered web chat, conversational AI, and two-way messaging, to facilitate patient communications without barriers.
Luma streamlines patient intake by providing responsive and transparent intake forms, two-way checklists, and ensuring patients are prepared for their visits, reducing administrative burdens.
Organizations using Luma have seen a 47% increase in revenue on average, along with improved patient satisfaction and staff efficiency.
Spark is the core of Luma's Operational AI platform, trained on real healthcare workflows and designed to coordinate multiple AI capabilities and systems across products, agents, and workflows.
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