About logstash
Logstash is an open-source data processing pipeline that ingests, transforms, and routes data from diverse sources to your preferred storage. With over 200 plugins, it handles unstructured data, anonymizes sensitive fields, and ensures reliable delivery. Monitor pipelines, manage deployments centrally, and scale seamlessly for real-time analytics.
FAQ
Support Assistant is a GenAI experience backed by technical experts that provides real-time, self-serve answers to technical queries in natural language. It leverages the knowledge and experiences of the Elastic Support team to help you quickly find solutions.
Elastic offers several support levels for Elastic Cloud: Limited (2 support contacts, 3 business day response time), Base (6 support contacts, response times vary by urgency), Enhanced (8 support contacts, 24/7 support, response times vary by urgency), and Premium (8 support contacts, 24/7 support, fastest response times).
You can customize your support with add-ons designed to boost performance, improve response times, and provide your team with the tools needed to succeed. These options are tailored to enhance your support experience.
For self-managed support, Elastic offers Platinum and Enterprise levels with 24/7/365 support, phone- and web-based support, 8 support contacts, and GenAI-powered Support Assistant. Response times vary by urgency.
You can reach out to the global community of Elastic users to get help addressing your unique use cases. This community provides a platform for sharing knowledge and solutions.
Elastic offers free on-demand and paid instructor-led courses to help you become an Elastic expert. These training options are designed to enhance your skills and knowledge.
The benefits of Elastic Support include global coverage with experts in over 25 countries, expert advice from experienced support engineers, and faster resolution of issues with AI tools like Support Assistant.
Under the Enhanced support level, the target response time for urgent issues is 1 hour. This level also includes 24/7/365 support, phone- and web-based support, and 8 support contacts.
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