Icinga
Open-source infrastructure monitoring for hybrid environments
About Icinga
Icinga provides flexible, vendor-neutral monitoring solutions designed for hybrid IT landscapes. With automation, integration capabilities, and enterprise-grade scalability, it offers comprehensive visibility into servers, networks, cloud environments, and applications. Trusted by global enterprises, Icinga delivers actionable insights, high availability, and deep DevOps tool integrations to keep your infrastructure responsive and future-ready.
FAQ
Icinga offers three support levels: Basic, Premium, and Enterprise. Each level provides different response times, support cases, and additional services such as remote consulting days and exclusive modules.
Response times vary by support level. Basic support offers next business day (NBD) response for the first level, while Premium and Enterprise provide NBD for the first level and 8 hours and 4 hours respectively for the second level.
Support channels include email, phone, and remote debugging for all levels. Remote consulting days are available with Premium and Enterprise levels.
Yes, Icinga ensures custom patches and packages for your Icinga system even before official releases to solve serious problems quickly.
Yes, the Enterprise support level includes all modules, while Premium and Basic levels have access to most modules except for some exclusive ones like Icinga Dependency Views.
Icinga provides unbiased help with personalized advice and suggestions through their support services. You can reach out via email, phone, or remote session for assistance.
Yes, Icinga understands that each business is different, so their support plans can be extended dynamically to meet your specific goals and needs.
Yes, Icinga works with a global network of certified channel partners who understand your infrastructure and business needs. They can connect you with a trusted reseller in your region.
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