About Heroku Postgres
Heroku Postgres is a fully managed PostgreSQL database service that simplifies database administration, allowing developers to focus on building data-driven applications. With features like continuous protection, high availability, and seamless scalability, it provides a secure and reliable foundation for your data needs.
FAQ
All Heroku customers receive access to documentation, Trailhead, Trailblazer communities, and the help portal to file tickets.
Heroku Enterprise customers have access to Standard, Premier, and Signature Success Plans, each offering different levels of guidance and support.
The Premier Success Plan includes access to Customer Solutions Architects, Expert Coaching Sessions, and various technical resources like Trailhead Academy and Dev Center Documentation.
A Technical Account Manager (TAM) acts as a trusted advisor, providing technical guidance, participating in customer meetings, and helping resolve important issues.
You can extend your team by engaging with one of hundreds of Heroku partners. You can find a partner on the Heroku website.
Heroku's business hours are Monday to Friday, 9am-9pm, Eastern Standard Time (GMT-5), excluding US Holidays.
Under the Premier Success Plan, the response time for business-stopping issues is 1 hour, with 15 and 30 minute updates.
Heroku Expert Coaching Sessions are delivered by Customer Solution Architects (CSAs) and cover the whole customer application lifecycle, from platform onboarding to production rollout.
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