Heroku
Simplify app development and deployment with Heroku's fully managed cloud platform
About Heroku
Heroku is a cloud platform that streamlines app development, deployment, and scaling. It manages infrastructure, security, and operations, allowing developers to focus on building high-quality applications. With support for multiple programming languages, a vast ecosystem of add-ons, and tools for AI integration, Heroku accelerates development for teams of all sizes.
FAQ
All Heroku customers have access to documentation, Trailhead, Trailblazer communities, and the help portal to file tickets.
You can log in to the Help Center to get immediate assistance with your apps.
Heroku offers Standard Success, Premier Success, and Signature Success plans. Premier and Signature plans include additional guidance and support such as Expert Coaching Sessions and a dedicated Technical Account Manager.
The response time for business-stopping issues under the Standard Success plan is best effort within 2 days during business hours.
The Signature Success plan includes a dedicated Technical Account Manager, Expert Coaching Sessions, onboarding and implementation strategy, technical discovery, solution proposal, plan for application scaling, application performance assessment, baseline Postgres assessment, operational review, technical health architecture design review, key event management, application deployment support, and health checks and recommendations.
You can extend your team by engaging with one of hundreds of Heroku partners. You can find a partner by visiting the Heroku consulting partners page.
Heroku Expert Coaching Sessions are delivered by Customer Solution Architects (CSAs) and cover the whole customer application lifecycle, from platform onboarding and project inception to production rollout.
Heroku's business hours are Monday to Friday, 9am-9pm, Eastern Standard Time (GMT-5), excluding US Holidays.
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