About Heroku
Heroku is a fully managed cloud platform designed to simplify app development, deployment, and scaling. It handles infrastructure management, security, and operations so you can focus on building great apps. With support for multiple languages, a rich ecosystem of add-ons, and tools for AI integration, Heroku accelerates development and deployment for teams of all sizes.
FAQ
All Heroku customers have access to documentation, Trailhead, Trailblazer communities, and the help portal to file tickets.
You can log in to the Help Center to get immediate assistance with your apps.
Heroku offers Standard Success, Premier Success, and Signature Success plans. Premier and Signature plans include additional guidance and support such as Expert Coaching Sessions and a dedicated Technical Account Manager.
The response time for business-stopping issues under the Standard Success plan is best effort within 2 days during business hours.
The Signature Success plan includes a dedicated Technical Account Manager, Expert Coaching Sessions, onboarding and implementation strategy, technical discovery, solution proposal, plan for application scaling, application performance assessment, baseline Postgres assessment, operational review, technical health architecture design review, key event management, application deployment support, and health checks and recommendations.
You can extend your team by engaging with one of hundreds of Heroku partners. You can find a partner by visiting the Heroku consulting partners page.
Heroku Expert Coaching Sessions are delivered by Customer Solution Architects (CSAs) and cover the whole customer application lifecycle, from platform onboarding and project inception to production rollout.
Heroku's business hours are Monday to Friday, 9am-9pm, Eastern Standard Time (GMT-5), excluding US Holidays.
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