About Hellotext
Hellotext is an AI-driven sales automation platform designed to help eCommerce and retail businesses scale their sales with precision. It offers ready-to-use playbooks for recovering abandoned carts, recommending products, and automating recurring sales across WhatsApp, Web Chat, and Instagram. The platform provides a unified inbox for managing customer interactions, smart AI triage, and performance metrics to streamline communication and drive measurable results.
FAQ
Hellotext supports WhatsApp, Instagram Direct, Facebook Messenger, Webchat, MercadoLibre, and SMS. Messages sent via WhatsApp, Instagram, Facebook Messenger, or Webchat are covered under the fair-use policy, while SMS messages are billed separately.
Hellotext includes a Communications Governor that regulates message flow by applying quiet hours, frequency limits, deduplication, and channel prioritization. It also uses Send-Time Optimization to determine the best time to send messages based on customer behavior.
Hellotext charges a percentage (2-5%) of the sales attributed to the platform, plus a monthly plan based on your stage. You only pay the highest among your plan value, the performance fee, or the variable message cost (US $2 per 1,000 messages) each month.
AI agents are specialized intelligences that handle specific tasks like order tracking, product recommendations, cart recovery, and FAQ responses. They understand user intent, act automatically, and ensure conversations remain compliant and on-brand.
Yes, you can review and approve messages, adjust text or discounts, pause campaigns, or switch to manual mode. Hellotext provides explanations for its decisions, ensuring transparency and control.
Hellotext integrates with eCommerce platforms (Shopify, VTEX, WooCommerce), CRMs, logistics tools, and supports custom HTTP requests and webhooks for advanced automation.
The Guardrails module ensures messages comply with privacy laws, avoid sensitive language, and maintain brand consistency. It also enforces opt-in/opt-out rules, quiet hours, and frequency limits.
Support varies by plan: Starter (email, ~24h response), Small (priority email/WhatsApp, ~8h), Grow (dedicated account manager, ~4h), and Enterprise (24/7 support with priority response).
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