About Gifify
Gifify is a command-line tool and Node.js library that converts video files into high-quality, optimized animated GIFs. It supports customization options like resizing, speed adjustment, and subtitle integration, making it ideal for creating GIFs from specific video segments. Gifify uses efficient encoding and avoids temporary files for optimal performance.
FAQ
There are three levels of support: The basic plan included with your GitHub Enterprise license, GitHub Premium Support, and GitHub Premium Plus Support. Each level offers different features and support hours.
If you are an existing GitHub Premium Support customer, please sign in to the support portal. If you don’t already have GitHub Premium Support, please contact sales.
For urgent priority tickets, the SLA guarantees a 30-minute initial response time, which includes troubleshooting. For high priority tickets, the SLA provides a four-hour initial response time.
The assigned Premium Support Engineer or Customer Reliability Engineer will review and acknowledge your ticket. They may ask for additional information such as screenshots, error messages, log files, diagnostics files, support bundles, or the output of specific console commands. They may also collaborate with others in support, engineering, or the regional incident commander.
GitHub Premium Support and GitHub Premium Plus Support customers are entitled to unlimited automated health check reports. Additionally, GitHub Premium Plus Support customers can request quarterly enhanced health checks with findings, interpretations, and recommendations from a Customer Reliability Engineer.
Incident management helps manage the technical resources needed for case resolution. Support Incident Coordinators are available for incident response management 24/7. They orchestrate all necessary parties to resolve the ticket and facilitate GitHub-internal technical communications.
GitHub Premium Plus Support includes all features of GitHub Premium Support, plus additional benefits such as a named Customer Reliability Engineer, incident management, quarterly enhanced health checks, crisis prevention, technical advisory hours, application upgrade assistance, and cloud planning.
You can get a quote by contacting the GitHub Premium Support Sales team or by using the 'Get a quote' option on the GitHub Premium Support page.
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